HP Deskjet D4100 series HP Photosmart Software Help
© 2006 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 2 3 4 5 6 7 8 9 Welcome.................................................................................................................4 Special features.....................................................................................................6 Get started..............................................................................................................7 The printer at a glance ...........................................................................................
Printing shortcuts ..................................................................................................46 Fast/Economical printing ......................................................................................47 Select a paper type ..............................................................................................48 Change the print speed or quality ........................................................................48 Print resolution ...................................
Contents A HP support ..........................................................................................................91 Support process ...................................................................................................91 HP support by phone ............................................................................................91 B Supplies................................................................................................................
1 Welcome Welcome to the HP Deskjet D4100 series Help. Use the information in the following table to find out how to do something. You can also use the table of contents pane on the left to locate information. 4 Section Description Special features Learn about some of the printer's special features. Get started Learn how to operate the printer and use and replace the print cartridges. Connect to the printer Learn how to connect your computer to the printer.
(continued) Section Description Troubleshooting Find a solution to a hardware or software problem. Supplies Order supplies for the printer. Specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: ● ● ● ● ● ● ● ● 6 Borderless printing: Use the entire page surface when printing photos and brochures with the borderless printing feature. Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge (purchased separately). Ink-backup mode: Continue printing with one print cartridge when the other print cartridge has run out of ink.
3 Get started ● ● ● ● ● The printer at a glance Buttons and lights Paper trays Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
Chapter 3 1 USB port Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, restart a job, and open HP Photosmart Express software. The printer lights give you visual cues about the status of the printer. 1 Power button and light 2 Print Cancel button 3 Resume button and light 4 Photosmart Express button 5 Front USB port lights Power button and light Use the Power button to turn the printer on and off.
1 Power button and light The Power light flashes when the printer is processing. Caution Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure. Print Cancel button The printer also has a Print Cancel button. 1 Print Cancel button Pressing the Print Cancel button cancels the current print job.
Chapter 3 1 Resume button and light Photosmart Express button Use the Photosmart Express button to open the HP Photosmart Express software. The HP Photosmart Express software provides a fast and easy way to make prints of your photos or to purchase prints online. It also provides access to other basic HP imaging software features, such as saving, viewing, and sharing your photos.
1 Connection light 2 Error light When the camera is connected correctly, the Connection light is illuminated. The Connection light blinks green when printing from the camera. If the camera is not set to the correct mode for downloading photos, the Error light flashes. Note You can also use the front USB port to download images from external card readers, USB flash drives, and other USB devices. Paper trays For information about the paper trays, select one of these topics.
Chapter 3 2. Lower the output tray. 3. Pull out the output-tray extension. Input tray The input tray holds paper or other media. 1 Input tray Paper guide Print on different sizes of media by sliding the paper guide to the right or to the left.
Output tray Printed pages are deposited in the output tray. 1 Output tray Raise the output tray to load paper or other media. Lower the output tray before printing. To prevent paper from falling out of the output tray, pull out both sections of the outputtray extension. If you are printing in the Fast Draft mode, raise the output-tray extension stop.
Chapter 3 Fold the paper trays To fold the paper trays 1. Remove paper or other media from the paper trays. 2. If the output-tray extension stop is raised, lower it and then push the second section of the output-tray extension in. 14 3. Push the first section of the output-tray extension into the output tray. 4. Raise the output tray. 5. Raise the input tray.
Print cartridges Three print cartridges can be used with the printer. 1 Black print cartridge 2 Tri-color print cartridge 3 Photo print cartridge For information about using the print cartridges, see the following topics: ● ● Use print cartridges Replace print cartridges Use print cartridges The print cartridges can be used in the following ways: ● ● Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.
Chapter 3 ● ● Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Ordering Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button. If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more information, see Ink-backup mode.
4 Connect to the printer ● USB USB The printer connects to the computer with a universal serial bus (USB) cable. The computer must be running Windows 98 SE or later to use a USB cable. Note For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the setup poster that came with the printer. Note A USB cable might not be packaged with your printer.
5 Print using the Photosmart Express button To quickly print photos, use the Photosmart Express button. ● ● About the Photosmart Express button About the HP Photosmart Express software About the Photosmart Express button The Photosmart Express button is located on the front panel of the printer. When you press the button, the HP Photosmart Express software is opened on your computer.
6 Print photos using the front USB port Learn how to transfer and print photos from a digital camera, external card reader, or USB flash drive. ● ● ● About the front USB port Print photos from the front USB port About the front USB port lights About the front USB port To transfer photos from a digital camera, external card reader, or USB flash drive, just plug the camera or other device into the printer's front USB port. You can then print the photos using HP Photosmart software.
Chapter 6 To print from the front USB port 1. Load photo paper into the printer. For instructions about loading photo paper, click one of the following options: – Print borderless photos – Print photos with a border 2. Connect your camera or other device to the front USB port using a USB cable. The green Connection light should be illuminated. For more information, see About the front USB port lights. 3. Turn on your camera or device, and then set it to transfer photos.
1 Connection light 2 Error light HP Photosmart Software Help 21
7 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks ● ● ● ● ● ● ● Use the photo print cartridge for great colors and virtually grain-free photos. Improve printed colors with advanced color settings. Print an Exif Print-formatted photo if you have Exif Print-enabled software.
4. 5. 6. 7. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. 1 Small photos 2 Large photos Lower the output tray.
Chapter 7 4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the following options: – Print Quality: Normal or Best Note For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. 5. 6. – Paper Type: An appropriate photo paper type – Paper Size: An appropriate borderless photo paper size – Orientation: Portrait or Landscape If necessary, change the HP Real Life technologies photo fix setting.
4. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. Note Some paper sizes might extend beyond the edge of the input tray. 5. 6. 7. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. 1 Small photos 2 Large photos Lower the output tray.
Chapter 7 4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: – Print Quality: Normal or Best Note For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. 5. 6. – Paper Type: An appropriate photo paper type – Paper Size: An appropriate photo paper size – Orientation: Portrait or Landscape If necessary, change the HP Real Life technologies photo fix setting.
To install the photo print cartridge ➔ To install the photo print cartridge, remove the black print cartridge from the printer, and then install the photo print cartridge in the right side of the print cartridge cradle. Note To learn how to install a print cartridge, see Installation instructions. To protect a print cartridge when it is not in the printer, follow these storage guidelines. To use the photo print cartridge 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3.
Chapter 7 printer software then uses this information to automatically perform image-specific enhancements to create outstanding photos. To print Exif Print-enhanced photos, you must have the following items: ● ● A digital camera that supports Exif Print Exif Print-enabled photo software, such as HP Photosmart software To print Exif Print-enhanced photos 1. Open the photo in an Exif Print-enabled software program that allows editing, such as HP Photosmart software. 2.
Share photos with friends and family If you performed the default typical installation of the printer software, you also installed the HP Photosmart software. If you have installed HP Photosmart software, see the HP Photosmart software help to learn about how you can use the software to easily select and share images by e-mail without the use of large file attachments.
8 Print other documents E-mail Documents Letters Envelopes Postcards Hagaki cards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the input tray capacity: 100 sheets of plain paper. Prepare to print 1. Raise the output tray. 2.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/ Economical Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 8 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: – Paper Type: Plain paper – Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
Chapter 8 5. Slide the paper guide firmly against the edge of the envelopes. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: – Paper Type: Plain paper – Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: – Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. – Print Quality: Normal or Best – Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 8 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: – Paper Type: Click More, click Hagaki, and then select an appropriate hagaki card type. – Print Quality: Normal or Best – Size: An appropriate hagaki card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Note If an out-of-paper message is displayed, see Out-of-paper message for help in resolving the problem. Print labels Guidelines ● Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. ● Use only full sheets of labels. ● Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. ● Do not exceed the input tray capacity: 20 sheets of labels (use only Letter or A4size sheets). Prepare to print 1.
Chapter 8 Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print CD/DVD tattoos Note This feature might not be available in your country/region. Guidelines ● See the instructions that are included with the CD/DVD tattoo for the most current printing tips. ● To avoid damaging the printer, do not feed a CD/DVD tattoo through the printer more than once. ● Make sure the CD/DVD tattoo covers the entire backing sheet with no exposed spaces.
Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print transparencies Guidelines ● For great results, use HP Premium Inkjet Transparency Film. ● Do not exceed the input tray capacity: 30 transparencies. Prepare to print 1. Raise the output tray, and then remove all paper from the input tray. 2. Slide the paper guide all the way to the left. 3. Place the transparencies in the right side of the tray.
Chapter 8 Print brochures Guidelines ● Do not print borderless brochures in ink-backup mode. Always have two print cartridges installed in the printer. For more information, see Ink-backup mode. ● Open the file in a software program and assign the brochure size. Ensure that the size corresponds to the paper size on which you want to print the brochure. ● Do not exceed the input tray capacity: 20 sheets of brochure paper. Prepare to print 1. Raise the output tray. 2.
Print greeting cards Greeting cards ● Unfold prefolded cards, and then place them in the input tray. ● For great results, use HP Greeting Card Paper. ● Do not exceed the input tray capacity: 20 cards. Prepare to print 1. Raise the output tray, and then remove all paper from the input tray. 2. Slide the paper guide all the way to the left. 3. Fan the edges of the greeting cards to separate them, and then align the edges. 4. Place the greeting cards in the right side of the input tray.
Chapter 8 Guidelines Do not exceed the input tray capacity: 100 sheets of paper. Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3. Place plain paper in the right side of the input tray. The side to be printed on should face down. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3.
6. When prompted, reload the printed pages in the paper tray as shown below. 7. Click Continue to finish printing the booklet. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print posters Guidelines ● For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together.
Chapter 8 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: – Paper Type: Plain paper – Orientation: Portrait or Landscape – Size: An appropriate paper size 3. Click the Advanced tab, and then click Printer Features. 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5. Click the Select Tiles button. 6.
3. 4. 5. Place the iron-on transfer paper in the right side of the input tray. The side to be printed on should face down. Push the paper into the printer until it stops. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print Note If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. 2. 3. 4. Open the Printer Properties dialog box.
9 Printing tips Save time ● ● Use the Printing Shortcuts tab. Set the order that the pages print. Save money ● ● ● ● ● Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of printouts ● ● ● ● ● ● ● Preview the document before printing it. Print on a custom paper size. Select the correct paper type. Change the print speed and quality.
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations. After creating the printing shortcut, simply select it when printing on transparency film rather than changing the print settings each time. To create a printing shortcut 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 4.
Chapter 9 Select a paper type When printing a higher-quality document, HP recommends that you select a specific paper type. To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click More in the Paper Type drop-down list, and then select the paper type that you want to use. 4. Click OK. 5. Select any other print settings that you want, and then click OK.
3. 4. 5. In the Paper Type drop-down list, select the type of paper that you have loaded. In the Print Quality drop-down list, select the appropriate print quality setting for your project. Click the Resolution button to view the print resolution dpi. Maximum dpi Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs.
Chapter 9 4. 5. Select one of the following Page Order options: – Front to back: Prints the first page of the document last. This setting saves time because you do not have to reorder the printed pages. It is the appropriate setting for most print jobs. – Back to front: Prints the last page of the document last. Select any other print settings that you want, and then click OK. Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size.
For example, if you have created a document that is formatted for letter-size paper, but you do not have any letter-size paper available, you can print the document on another paper size that is available. To resize a document for a different paper size 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Click Scale to paper size, and then select the target paper size in the drop-down list.
Chapter 9 6. After the odd-numbered pages have been printed, reload the printed pages with the printed side facing up. 7. Click Continue to print the even-numbered pages. To create a two-sided document with a binding, see Bound two-sided documents. Bound two-sided documents If you want to bind printed pages into a book, you can adjust the print settings to accommodate the binding. Bound two-sided documents can have a book binding (binding on the side) or a tablet binding (binding at the top).
6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Portrait Landscape 7. Click Continue to print the even-numbered pages.
10 Printer software ● ● ● ● ● ● Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 2. 3. HP Digital Imaging Monitor icon The HP Solution Center is displayed. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings.
Chapter 10 What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3. Move the cursor over the What's This? box, and then click the left mouse button.
Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Software Update. The HP Software Update window is displayed. 3. Click Next. HP Software Update searches the HP Web site for printer software updates.
11 Maintenance ● ● ● ● ● ● ● ● ● ● ● Install print cartridges Align the print cartridges Automatically clean print cartridges Calibrate print quality Print a test page View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartrid
You can find the selection number in three places: ● Selection number label: Look at the label on the print cartridge that you are replacing. 1 ● ● Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 11 5. Press down on the print cartridge, and then slide it out of the print cartridge cradle. 6. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer. 1 Remove plastic tape Caution Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.
7. Slide the print cartridge at a slight upward angle into the cradle until the cartridge snaps into place. 8. Close the printer cover. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. Warning Keep both new and used print cartridges out of the reach of children.
Chapter 11 To clean the print cartridges 1. Open the printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. If your documents are still missing lines or dots after cleaning, manually clean the print cartridge contacts. Caution Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.
Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. Caution Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish. Keep all fluids away from the interior.
Chapter 11 To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge cradle moves to the right side of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. Caution Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
Maintenance tips ● ● Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be stored at room temperatures (15° to 35° C or 59° to 95° F). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt to reattach it. Reattaching the tape damages the print cartridge.
Chapter 11 Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer. Use the printer Toolbox to perform the following tasks: ● ● ● ● ● Align the print cartridges Calibrate print quality Clean the print cartridges Print a test page View estimated ink levels To open the printer Toolbox 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then click the Printer services button. The Toolbox is displayed.
12 Troubleshooting ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Installation problems Printer does not print Paper jam Paper problems Printer is stalled Print cartridge problems Photos do not print correctly Front USB port problems Print quality is poor Document is misprinted Problems with borderless documents HP Photosmart Express software is not installed Error messages Printer lights are on or flashing Document prints slowly If you continue to have problems Installation problems If the software installation progra
Chapter 12 6. 7. Turn the printer off, and then disconnect the USB cable and power cord. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 8. Reinstall the printer software: a. Insert the printer software CD into the drive. b. Follow the onscreen instructions.
Printer name does not appear If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. Note To quit an antivirus program, follow the manufacturer’s instructions. 2. Uninstall the printer software: a.
Chapter 12 For more information, see Printer lights are on or flashing. Check the printer cable connection If your printer and computer are connected with a USB cable and the devices are not communicating with each other, try the following: ● ● ● ● ● Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Check the USB cable. If you are using an older cable, it might not be working properly. If you experience problems, the USB cable might need to be replaced.
3. 4. Click Stop, and then click Start to restart the print service. Click OK to close the window. If the printer still does not print 1. 2. Select the topic below that best describes the problem: – Paper jam – Out-of-paper message – Printer ejects paper – Printer is stalled If the printer still does not print, shut down, and then restart your computer. Paper jam To clear a paper jam 1. Press the Resume button. If the paper jam does not clear, then go to the next step. 2. Turn off the printer. 3.
Chapter 12 5. Replace the rear access door securely. 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. Caution Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. 8. Turn on the printer, and then press the Resume button. Reprint the document. Note If paper jams occur frequently, try using a heavier paper.
Out-of-paper message Follow the appropriate steps for the condition that exists. ● ● If the input tray contains paper If the input tray is empty If the input tray contains paper 1. Verify the following: – A sufficient amount of paper is in the input tray (at least ten sheets). – The input tray is not overly full. – The paper stack is touching the back of the input tray. 2. Slide the paper guide so it fits firmly against the edge of the paper. 3. Press the Resume button to continue printing.
Chapter 12 If there are no loose or broken parts, follow these steps: 1. 2. 3. 4. 5. 6. Check for and remove any obstacles, such as packing tape or materials, that prevent the print cartridges from moving back and forth. Make sure the print cartridges are installed securely in the print cartridge cradle. For more information, see Installation instructions.
3. 4. 5. 6. Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Level tab. c. Click the Print Cartridge Information button and view the list of print cartridge selection numbers. The reference guide that came with the printer also shows the print cartridge selection numbers. Check the warranty date on the print cartridge.
Chapter 12 "Print cartridge is in the wrong slot" message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment.
Horizontal lines appear on a photo If light or dark horizontal lines appear on photos, follow this procedure: 1. 2. 3. 4. Clean the print cartridges. Reprint the photo. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration. Reprint the photo. Part of the photo is faded Fading might occur on the edges or near the edges of a photo.
Chapter 12 Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo, try the following solutions: ● ● Install a photo print cartridge and a tri-color print cartridge in the printer. Open the Printer Properties dialog box, click the Features tab, and then set the Print Quality to Maximum dpi.
Front USB port lights are flashing 1 Connection light 2 Error light State of the lights Task Connection light and the Error light flash for five seconds The printer has lost connection with the camera while printing. Check the USB connection. Connection light is on and the Error light is The camera is not set to the correct mode flashing for transferring photos. Change the camera mode.
Chapter 12 Print is faded ● ● ● Verify that neither of the print cartridges is low on ink. For more information, see View estimated ink levels. If a print cartridge is low on ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with the printer. Verify that a black print cartridge is installed. If the black text and images on your printouts are faded, you might be printing with only the tri-color print cartridge.
● ● ● ● Document is printed off-center or at an angle Parts of the document are missing or printed in the wrong place Envelope is printed at an angle Document does not reflect the new print settings Text and images are misaligned If the text and images on your printouts are misaligned, then align the print cartridges. Document is printed off-center or at an angle 1. 2. 3. Verify that the paper is correctly placed in the input tray. Verify that the paper guide fits firmly against the edge of the paper.
Chapter 12 ● ● Part of the photo is faded Photo has an unwanted border Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: ● ● ● ● Verify that the paper size that is specified in the Paper Size drop-down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray. Select the appropriate paper type in the Paper Type drop-down list on the Printing Shortcuts tab.
If light or dark horizontal lines appear on photos, follow this procedure: 1. 2. 3. 4. Clean the print cartridges. Reprint the photo. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration. Reprint the photo. Image is printed at an angle Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 12 Fading occurs on the edges of a photo Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
For most paper types If the photo has an unwanted border, try one of the following solutions: ● ● ● ● Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image.
Chapter 12 HP Photosmart Express software is not installed You pressed the Photosmart Express button on the printer but the HP Photosmart Express software is not installed on the computer. The HP Photosmart Express software must be installed on the computer before you can use the Photosmart Express button. Insert the HP software CD that came with your printer in the CD drive. Follow the onscreen instructions to install the HP Photosmart Express software.
"Print cartridge is in the wrong slot" message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem. "Printing in ink-backup mode" message If you receive this error message, follow these instructions. Other error messages If you receive an error message, follow these directions.
Chapter 12 1 Power light 2 Resume light Power light is flashing 1 Power light If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data.
Resume light is flashing 1 Resume light If the Resume light is flashing, check the following conditions: ● ● ● ● The printer might be out of paper. Place paper in the input tray, and then press the Resume button. There might be a paper jam. For information about clearing a paper jam, see Paper jam. The print cartridges are the correct print cartridges for the printer and are properly installed. For more information, see Print cartridges and Installation instructions. The printer might be stalled.
Chapter 12 To increase printer speed, close all unnecessary software programs when printing. Complex documents, graphics, or photos are printing Documents containing graphics or photos print more slowly than text documents. Best or Maximum dpi print mode is selected The printer prints more slowly when Best or Maximum dpi is selected as the print quality. To increase the printer speed, select a different print quality mode.
A HP support ● ● Support process HP support by phone Support process If you have a problem, follow these steps 1. 2. Check the documentation that came with the HP Deskjet. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: – – – – 3. 4.
Appendix A After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
B Supplies Order the following supplies with your HP Deskjet. Paper To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, or HP Greeting Cards, go to www.hp.com. Choose your country/region, and then click Buy or Online Shopping.
C Technical information ● ● ● Printer specifications Environmental product stewardship program Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (with the tray extended): 144 mm high x 459 mm wide x 480 mm deep (5.67 inches high x 18.07 inches wide x 18.90 inches deep) Printer weight (without print cartridges): 3.462 kg (7.
designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Appendix C For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov Energy consumption - Federal Energy Management Program This product meets the Federal Energy Management Program (FEMP) requirements, the US government energy savings initiative aimed at reducing power when the product is turned OFF. Energy consumption in standby mode: See the product specifications. Energy consumption in off-mode: When the product is off, an amount of energy is still being consumed.
VCCI (Class B) compliance statement for users in Japan HP Photosmart Software Help 97
Index A accessibility 2 after the support period 92 aligning print cartridges 61 B booklet printing 41 borderless printing 82 bound two-sided printing 52 brightness 27 brochure printing 40 buttons Photosmart Express button 10 Power button 8 Print Cancel button 9 Resume button 9 C calibrating print quality 62 calling HP support 91 CD/DVD tattoo printing 38 cleaning print cartridges automatically 61 print cartridges manually 63 printer body 63 clearing the print queue 70 color tone 27 custom paper size 50 D d
Index period for support 91 photo fix options 26 photo paper, storing and handling 28 photo print cartridge 26 photo printing borderless photos 22 photos with a border 24 saving money 28 photo printing problems colors are incorrect 76 part of photo is faded 77, 83 verifying print settings 76 photo projects 29 photos digital 26 do not print correctly 76 online sharing 29 other projects 29 sharing 29 Photosmart Express button 18 placing a call 91 postcard printing 34 poster printing 43 presentation printing 4
document does not reflect new print settings 81 document prints slowly 89 envelope prints at angle 81 front USB port problems 78 horizontal lines appear on photo 77, 82 image prints at angle 83 incorrect print cartridge 74 ink smears 83 installation program stops 67 misprinted document 80 multiple pages print at once 73 out-of-paper message 73 paper jam 71 parts of the document are missing or in wrong place 81 photo printing problems 76 poor print quality 79 Power light is flashing 88 print cartridge proble
