HP Deskjet D4200 Printer series HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 Welcome....................................................................................................................................5 2 Special features........................................................................................................................7 3 Get started The printer at a glance ...............................................................................................................8 Buttons and lights .............................................
Share photos with friends and family .......................................................................................34 Other photo projects ................................................................................................................34 8 Print other documents Print e-mail ...............................................................................................................................35 Print documents .................................................................
Contents 11 Maintenance Install print cartridges ..............................................................................................................64 Print cartridge combinations ..............................................................................................64 Selection numbers .............................................................................................................64 Printing with one print cartridge ............................................................
Problems with borderless documents ......................................................................................91 Borderless printing guidelines ...........................................................................................91 Part of the photo is faded ..................................................................................................93 Fading occurs on the edges of a photo .......................................................................
1 Welcome Welcome to the HP Deskjet D4200 Printer series Help. This guide primarily explains how to print photos from memory cards, digital cameras, and other USB devices. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. NOTE: For information about installing the software, see the Setup Guide that came with the printer.
Chapter 1 (continued) 6 Section Description HP support Find out how to contact HP support. Troubleshooting Find a solution to a hardware or software problem. Order supplies Learn how to order supplies for the printer. Specifications Learn about the paper capacity, requirements, and other specifications for the printer. HP inkjet supplies recycling program Find out how to recycle print cartridges.
2 Special features Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: • • • • • • • • • Borderless printing: Use the entire page surface when printing photos and brochures with the borderless printing feature. Six-ink upgradeable printing: Enhance photo printing with a photo print cartridge (purchased separately). Ink-backup mode: Continue printing with one print cartridge when the other print cartridge has run out of ink.
3 Get started • • • • • The printer at a glance Buttons and lights Paper trays Print cartridges Ink-backup mode The printer at a glance Click the links below to learn about the printer features.
1 Print cartridges 2 Ink-backup mode 1 USB port The printer at a glance 9
Chapter 3 Buttons and lights Use the printer buttons to turn the printer on and off, cancel a print job, restart a job, and open HP Photosmart Software. The printer lights give you visual cues about the status of the printer.
Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.
Chapter 3 Print Cartridge Status lights The Print Cartridge Status lights are located in the center of the control panel. For more information, see Print cartridges.
1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle. • The light is on and solid when the tri-color print cartridge is low on ink. • The light flashes when the tri-color print cartridge needs to be serviced. 2. The right status light represents the black or the photo print cartridge. For more information, see Photo print cartridge. One of these print cartridges is installed in the right side of the print cartridge cradle.
Chapter 3 Resume button and light The Resume light flashes when an action is required, such as loading paper or clearing a paper jam. When the problem is solved, press the Resume button to continue printing. 1 Resume button and light Front USB port lights To transfer photos from a digital camera, external card reader, or USB flash drive, just plug the camera or other device into the printer's front USB port. You can then print the photos using HP Photosmart Software.
NOTE: You can also use the front USB port to download images from external card readers, USB flash drives, and other USB devices. Cancel icon The printer has a Cancel icon located to the left of the Power button. When the printer is busy, the Power button functions like a Cancel button. 1 Cancel icon Pressing the Power button during a print job or print cartridge alignment job cancels the job. Pressing the Power button when the printer is idle turns the printer off.
Chapter 3 Unfold the paper trays To unfold the paper trays 1. Lower the input tray. 2. Lower the output tray. 3. Pull out the output-tray extension.
Input tray The input tray holds paper or other media. 1 Input tray Paper guide Print on different sizes of media by sliding the paper guide to the right or to the left. Output tray Printed pages are deposited in the output tray.
Chapter 3 Raise the output tray to load paper or other media. Lower the output tray before printing. To prevent paper from falling out of the output tray, pull out both sections of the outputtray extension. If you are printing in the Fast Draft mode, raise the output-tray extension stop. 1 Second section of output-tray extension 2 Output-tray extension stop Fold the paper trays To fold the paper trays 1. Remove paper or other media from the paper trays. 2.
4. Raise the output tray. 5. Raise the input tray. Print cartridges Three print cartridges can be used with the printer.
Chapter 3 Use print cartridges The print cartridges can be used in the following ways: • • Everyday printing: Use the black and tri-color print cartridges for everyday print jobs. Quality color photos: For more vibrant colors when printing color photographs or other special documents, remove the black print cartridge and install a photo print cartridge. The photo print cartridge, in combination with the tri-color print cartridge, provides you with virtually grain-free photos.
NOTE: When the printer operates in ink-backup mode, a message is displayed on screen. If the message is displayed and two print cartridges are installed in the printer, verify that the protective piece of plastic tape has been removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.
4 Connect the printer • USB USB The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print using the Photosmart Essential button To quickly print photos, use the Photosmart Essential button. • • About the Photosmart Essential button About the HP Photosmart Software About the Photosmart Essential button The Photosmart Essential button is located on the front panel of the printer. When you press the button, the HP Photosmart Software is opened on your computer.
6 Print photos using the front USB port You can transfer photos from a digital camera, external card reader, or USB flash drive to your computer, and then print them. For more information, check the following topics: • • • About the front USB port Print photos from the front USB port About the front USB port lights About the front USB port To transfer photos from a digital camera, external card reader, or USB flash drive, just plug the camera or other device into the printer's front USB port.
To print from the front USB port 1. Load photo paper into the printer. For instructions about loading photo paper, click one of the following options: • Print borderless photos • Print photos with a border 2. Connect your camera or other USB device to the front USB port using a USB cable. The green Connection light should be illuminated. For more information, see About the front USB port lights. 3. Turn on your camera or device, and then set it to transfer photos.
Chapter 6 26 1 Connection light 2 Error light Print photos using the front USB port
7 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print a borderless photo. Print a photo with a border. Learn how to perform other photo printing tasks • • • • • • • Use the photo print cartridge for great colors and virtually grain-free photos. Improve printed colors with advanced color settings. Print an Exif Print-formatted photo if you have Exif Print-enabled software.
Chapter 7 Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3. Verify that the photo paper is flat. 4. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer. 5. Push the paper into the printer until it stops. 6.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. • Paper Type: An appropriate photo paper type • Paper Size: An appropriate borderless photo paper size • Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies photo fix setting. 6.
Chapter 7 Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3. Verify that the photo paper is flat. 4. Place the photo paper in the right side of the input tray. The side to be printed on should face down and the short edge should point towards the printer. NOTE: Some paper sizes might extend beyond the edge of the input tray. 5. Push the paper into the printer until it stops. 6. Slide the paper guide firmly against the edge of the paper.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then select the following options: • Print Quality: Normal or Best NOTE: For maximum dpi quality, go to the Features tab, and then click Maximum dpi in the Print Quality drop-down list. • Paper Type: An appropriate photo paper type • Paper Size: An appropriate photo paper size • Orientation: Portrait or Landscape 5. If necessary, change the HP Real Life Technologies photo fix setting. 6.
Chapter 7 To install the photo print cartridge ▲ To install the photo print cartridge, remove the black print cartridge from the printer, and then install the photo print cartridge in the right side of the print cartridge cradle. NOTE: To learn how to install a print cartridge, see Installation instructions. To protect a print cartridge when it is not in the printer, follow the Maintain print cartridges guidelines. To use the photo print cartridge 1. Open the Printer Properties dialog box. 2.
exposure time, type of flash, and color saturation, and stores it in the image file. The printer software then uses this information to automatically perform image-specific enhancements to create outstanding photos. To print Exif Print-enhanced photos, you must have the following items: • • A digital camera that supports Exif Print Exif Print-enabled photo software, such as HP Photosmart Software To print Exif Print-enhanced photos 1.
Chapter 7 NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the print quality to Best or Maximum dpi. Share photos with friends and family If you have installed the HP Photosmart Software, you can use HP Photosmart Share to easily share images by e-mail without the use of large file attachments.
8 Print other documents E-mail Documents Letters Envelopes Postcards Hagaki cards Index cards Labels CD/DVD tattoos Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Printer software: Learn about the printer software. Print e-mail Guidelines Do not exceed the input tray capacity: 100 sheets of plain paper. Prepare to print 1. Raise the output tray. 2.
Chapter 8 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4.
Chapter 8 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
5. Slide the paper guide firmly against the edge of the envelopes. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 8 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Hagaki, and then select an appropriate hagaki card type. • Print Quality: Normal or Best • Size: An appropriate hagaki card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 8 Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. NOTE: If an out-of-paper message is displayed, see Out-of-paper message for help in resolving the problem. Print labels Guidelines • Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing.
3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print CD/DVD tattoos NOTE: This feature might not be available in your country/region. Guidelines • See the instructions that are included with the CD/DVD tattoo for the most current printing tips.
Chapter 8 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the print settings in the order shown below: • Size: 5x7in. • Paper Type: Click More, click Specialty Papers, and then click HP CD/DVD Tattoo. • Print Quality: Best NOTE: If you are using the HP Photosmart Essential Software, click the Advanced tab. Then expand Printer Features, and set Mirror Image to On. 3. Select any other print settings that you want, and then click OK.
3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Click More, and then select an appropriate transparency film. • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print brochures Guidelines • Do not print borderless brochures in ink-backup mode.
Chapter 8 4. Specify the following print settings: • Print Quality: Best • Paper Type: Click More, and then select an appropriate HP inkjet paper. • Orientation: Portrait or Landscape • Size: An appropriate paper size • Two-sided printing: Manual For more information, see Two-sided printing. 5. Click OK to print. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Print Quality: Normal • Paper Type: Click More, and then select an appropriate card type. • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 8 5. Slide the paper guide firmly against the edge of the paper. 6. Lower the output tray. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, select one of the following binding options: • Left Edge Booklet • Right Edge Booklet 5. Select any other print settings that you want, and then click OK. 6.
Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. • Do not exceed the input tray capacity: 100 sheets of paper. Prepare to print 1. Raise the output tray. 2. Slide the paper guide all the way to the left. 3. Place plain paper in the right side of the input tray.
Chapter 8 4. In the Poster Printing drop-down list, select the number of sheets for the poster. 5. Click the Select Tiles button. 6. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. 7. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print NOTE: If your software program includes an iron-on transfer printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Print Quality: Normal or Best • Paper Type: Click More, click Specialty Papers, and then click HP Iron-On Transfer Paper. • Size: An appropriate paper size 3. Click the Advanced tab. 4.
9 Printing tips Check your printer • • Connect the printer to your computer. Print a test page. Save time • • Use the Printing Shortcuts tab. Set the order that the pages print. Save money • • • • • Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Use HP Everyday Photo Paper to save money and ink when printing photos. Enhance the quality of prints • • • • • • • Preview the document before printing it.
NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them. Use printing shortcuts Use the Printing Shortcuts tab for the following print tasks: • • • • • • General everyday printing Photo printing–borderless Photo printing–with white borders Fast/Economical printing Presentation printing Two-sided, duplex, printing You can also create your own printing shortcuts.
Chapter 9 To use Fast/Economical printing 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Fast/Economical Printing. 4. Specify the print settings that you want, and then click OK. General Everyday printing Use General Everyday printing to print documents quickly.
Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink. • Fast Normal produces higher quality output than the Fast Draft setting and prints more quickly than the Normal setting. • Normal provides the best balance between print quality and speed and is appropriate for most documents. • Best provides the best balance between high quality and speed and can be used for high quality prints.
Chapter 9 To print in Maximum dpi mode 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 4. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Deskjet printer will print, click Resolution. 5. Select any other print settings that you want, and then click OK. Print in grayscale To print in grayscale 1. Open the Printer Properties dialog box. 2.
3. In the Size drop-down list, select Custom. The Custom Paper Size dialog box is displayed. 4. In the Name box, type a name for the custom paper size. 5. In the Width and Length boxes, type the dimensions of the custom paper size. The minimum and maximum dimensions are displayed beneath Width and Length. 6. Click the unit of measurement: Inches or Millimeters. 7. Click Save to save the custom paper size. 8. Click OK to exit the Custom Paper Size dialog box. 9.
Chapter 9 To preview a printed document 1. Open the Printer Properties dialog box. 2. Click the Features or the Color tab. 3. Select the Show preview before printing check box. 4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: • Click OK to print the document. • Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document.
To print a two-sided document with a book binding ▲ Follow the instructions for basic two-sided printing. To print a two-sided document with a tablet binding 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Two-sided printing drop-down list, click Manual. 4. Select the following check boxes: • Flip Pages Up • Preserve Layout 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6.
10 Printer software • • • • • • Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. View the Ink Status window for the approximate ink level of each print cartridge. Download printer software updates for the latest features and improvements.
To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
Chapter 10 NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements. To download a printer software update 1. Make sure you are connected to the Internet. 2. From the Windows Start menu, click Programs or All Programs, point to HP, and then click HP Update. The HP Update window is displayed. 3. Click Next. HP Update searches the HP Web site for printer software updates.
11 Maintenance • • • • • • • • • • Install print cartridges Align print cartridges Automatically clean print cartridges Calibrate print quality View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge cradle.
You can find the selection number in three places: • Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 11 5. Press down on the print cartridge, and then slide it out of the print cartridge cradle. 6. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.
7. Slide the print cartridge at a slight upward angle into the cradle until the cartridge snaps into place. 8. Close the printer cover. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges. For information about recycling empty print cartridges, see HP inkjet supplies recycling program. WARNING! Keep both new and used print cartridges out of the reach of children.
Chapter 11 To clean the print cartridges 1. Open the printer Toolbox. 2. Click Clean the Print Cartridges. 3. Click Clean, and then follow the onscreen instructions. If your documents are still faded after cleaning, manually clean the print cartridge contacts. CAUTION: Clean print cartridges only when necessary. Unnecessary cleaning wastes ink and shortens the life of the cartridge.
Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish. Keep all fluids away from the interior.
Chapter 11 To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge cradle moves to the right side of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
Print cartridge storage and handling Follow these guidelines to help maintain HP print cartridges and ensure consistent print quality: • • • • Install the cartridge on or before the Install by date, which is printed on the cartridge package. When you remove a photo print cartridge from the printer, store it in a print cartridge protector to prevent the ink from drying out. If you do not have a print cartridge protector, you can use an airtight plastic container to protect your print cartridge.
Chapter 11 To remove the print cartridge from the print cartridge protector 1. Press down and back on the top of the protector to release the print cartridge. 2. Slide the print cartridge out of the protector. CAUTION: Do not drop the print cartridge. Dropping the print cartridge can damage it. Printer Toolbox The printer Toolbox contains a number of useful tools to enhance the performance of the printer.
12 Troubleshooting • • • • • • • • • • • • • • Error messages Installation problems Printer lights are on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted I pressed the Photosmart Essential button, but nothing happens Front USB port problems If you continue to have problems Error messages If an error message displays on the computer screen, check th
Chapter 12 "Print cartridge is in the wrong slot" message If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Follow the instructions in "Print cartridge is in the wrong slot" message to resolve the problem. "Printing in ink-backup mode" message If you receive this error message, follow the instructions in "Printing in ink-backup mode" message. Other error messages If you receive an error message, follow these directions.
Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6.
Chapter 12 Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturer’s instructions. 2.
What the flashing light means The printer lights indicate the printer status. 1 Power light 2 Print Cartridge Status lights 3 Resume light Power light is flashing 1 Power light If the Power light is flashing, the printer is preparing to print. The light stops flashing when the printer has received all data.
Chapter 12 Resume light is flashing 1 Resume light If the Resume light is flashing, check the following conditions: • • • The printer might be out of paper. Place paper in the input tray, and then press the Resume button. There might be a paper jam. For information about clearing a paper jam, see Paper jam. The printer might be stalled. For more information about correcting the problem, see Printer is stalled. Both Power and Resume lights are flashing The printer might need to be restarted. 1.
Print Cartridge Status lights are on or flashing The printer has two print cartridge status lights. 1. The left status light represents the tri-color print cartridge, which is installed in the left side of the print cartridge cradle. 2. The right status light represents the black or the photo print cartridge. One of these print cartridges is installed in the right side of the print cartridge cradle. For more information, see Photo print cartridge.
Chapter 12 Front USB port lights are flashing If the front USB port lights are flashing, follow the instructions in Front USB port lights are flashing. Printer does not print • • • • • • Verify the following Check the printer lights Check the printer cable connection Clear the print queue Printer is stalled If the printer still does not print Verify the following Verify the following conditions if the printer is not printing: • • • • • • • The printer is connected to the power source.
• • If you are connecting the printer through a USB hub, make sure the hub is turned on. If the hub is on, try connecting the printer directly to your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your printer off and then on again. NOTE: For best printing performance, use a USB 2.0 compatible cable. Clear the print queue Cause: When you start a print job, it is sent to a list called the “print queue.
Chapter 12 If there are no loose or broken parts, follow these steps: 1. Check for and remove any obstacles, such as packing tape or materials, that prevent the print cartridges from moving back and forth. 2. Make sure the print cartridges are installed securely in the print cartridge cradle. For more information, see Installation instructions. 3.
For information about updating the printer software, see Download printer software updates. Computer does not meet system requirements If your computer does not have enough RAM or a large amount of free space on the hard drive, the printer processing time will be longer. 1. Verify that the computer hard disk space, RAM, and processor speed meet the system requirements. The system requirements are listed in the reference guide that came with the printer. 2.
Chapter 12 3. Check the list of print cartridges that can be used in the printer. a. Open the printer Toolbox. b. Click the Estimated Ink Levels tab. c. Click the Print Cartridge Information button and view the list of print cartridge selection numbers. The reference guide that came with the printer also shows the print cartridge selection numbers. 4. If the print cartridge selection number is correct, try cleaning the print cartridge. For more information, see Manually clean print cartridges. 5.
"Print cartridge is in the wrong slot" message Cause: If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle. Solution: Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment. Low on ink Cause: At least one of the print cartridges is estimated to be low on ink and may need to be replaced soon.
Chapter 12 removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
4. Remove the rear access door. Press the handle to the right, and then pull out the door. 5. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer. 6. Replace the rear access door securely. 7.
Chapter 12 Printer does not feed paper Solution: Try one or more of the following solutions: • Reduce the number of sheets in the input tray. • Remove the paper from the input tray, and then reload it. • Use a different type of paper. Printer ejects paper Solution: If the printer ejects the paper, try one of the following solutions: • Verify that the protective piece of plastic tape has been removed from the print cartridges.
Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper. Reload the paper into the paper tray, pushing the paper until you feel resistance, and then slide the paper guide firmly against the edge of the paper stack. The printer also might print on multiple sheets if different paper types are loaded in the printer.
Chapter 12 Horizontal lines appear on a photo Solution: If light or dark horizontal lines appear on photos, follow this procedure: 1. Clean the print cartridges. 2. Reprint the photo. 3. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration. 4. Reprint the photo. NOTE: If you are still not satisfied with the results, replace the print cartridges. For more information, see...
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
Chapter 12 • • If printing in grayscale, select High Quality under Print in Grayscale on the Color tab. Do not print borderless documents in ink-backup mode. Always have two print cartridges installed in the printer when printing borderless documents. For more information, see Ink-backup mode. Streaks appear in a light portion of a photo Solution: If streaks appear in a light portion of a photo, approximately 63 mm (2.
3. If horizontal lines still occur, perform a print quality calibration. A black and a tri-color print cartridge must be installed for print quality calibration. 4. Reprint the photo. Image is printed at an angle Solution: Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned. If the problem is not caused by the source image, follow these steps: 1. 2. 3. 4. Remove all paper from the input tray.
Chapter 12 Fading occurs on the edges of a photo Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat. If the problem persists, then use photo paper that is not curled. For instructions about preventing photo paper from curling, see Store and handle photo paper. Fading occurs near the edges of a photo If fading occurs approximately 25 to 63 mm (1.0 to 2.
For most paper types If the photo has an unwanted border, try one of the following solutions: • • • • Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image.
Chapter 12 Print quality is poor If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • • • • Replace refilled or empty cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see Select a paper type. Print and evaluate a self-test. For more information, see Print a test page.
Prints are faded Solution: • Verify that neither of the print cartridges is low on ink. For more information, see View estimated ink levels. If a print cartridge is low on ink, consider replacing the print cartridge. For the correct part numbers, see the reference guide that came with the printer. • Verify that a black print cartridge is installed. If the black text and images on your printouts are faded, you might be printing with only the tri-color print cartridge.
Chapter 12 • • The print cartridges might be out of ink. Replace one or both empty print cartridges. For more information, see View estimated ink levels. You might be trying to print a borderless document with only the black print cartridge installed. When printing a borderless document, always have the tricolor print cartridge and a black or photo print cartridge installed.
Envelope is printed at an angle Solution: 1. Slide the flap inside the envelope before loading it in the printer. 2. Confirm that the paper guide fits firmly against the edge of the envelope. 3. Reprint the envelope. Document does not reflect the new print settings Solution: The printer settings might differ from the software program print settings. Select the appropriate print settings within the software program.
Chapter 12 computer. After the cable is connected properly, turn the HP Deskjet off and then on again. For more information on setting up the HP Deskjet and connecting it to your computer, see the Setup Guide that came with the HP Deskjet.
Front USB port lights are flashing Solution: 1 Connection light 2 Error light State of the lights Task Connection light and the Error light flash for five seconds The printer has lost connection with the camera while printing. Check the USB connection. Connection light is on and the Error light is flashing The camera is not set to the correct mode for transferring photos. Change the camera mode.
A HP support • Ink cartridge warranty information • • Support process HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
HP support by phone • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Deskjet.
B Order supplies You can order HP products, such as recommended types of paper and print cartridges, online from the HP Web site. This section contains the following topics: • Order paper or other media • Order print cartridges • Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/ buy/supplies.
(continued) Country/region Number for ordering +44 870 606 9081 (U.K.) New Zealand 0800 441 147 South Africa +27 (0)11 8061030 U.S. and Canada 1-800-474-6836 (1-800-HP-INVENT) To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
C Technical information • • Printer specifications Environmental product stewardship program • Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (with the tray extended): 144 mm high x 459 mm wide x 480 mm deep (5.67 inches high x 18.07 inches wide x 18.90 inches deep) Printer weight (without print cartridges): 3.462 kg (7.635 lbs) Software compatibility Windows compatible (2000 and XP) Memory .
designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Appendix C Disposal of Waste Equipment by Users in Private Households in the European Union 108 Technical information
Regulatory notices • • • • • FCC statement LED indicator statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
Appendix C Notice to users in Japan about power cord 110 Technical information
Index A accessibility 2 after the support period 103 aligning print cartridges 67 B booklet printing 47 borderless printing 91 bound two-sided printing 58 brightness 32 brochure printing 45 buttons Cancel 15 Photosmart Essential button 13 Power button 11 Resume button 14 C calibrating print quality 68 calling HP support 103 CD/DVD tattoo printing 43 cleaning print cartridges automatically 67 print cartridges manually 69 printer body 69 clearing the print queue 81 color tone 32 custom paper size 56 D defa
O order paper 104 print cartridges 104 Setup Guide 104 software 104 User Guide 104 other document printing 35 other photo projects 34 output tray 17 P page order, setting 56 paper order 104 paper guide 17 paper jam 86 paper trays folding paper trays 18 input tray 17 output tray 17 unfolding paper trays 16 paper type, selecting 54 phone support period period for support 103 photo fix options 31 photo paper, storing and handling 33 photo print cartridge 31 photo printing borderless photos 27 photos with a bo
Index notice to users in Japan (VCCI) 109 notice to users in Korea 109 WEEE 108 removing ink from skin and clothing 69 resizing documents 57 S saturation 32 settings 61 Share photos with family and friends 34 T terms and conventions in manual 2 test page, printing 52 Toolbox 72 transparency printing 44 troubleshooting all lights are flashing 78 borderless printing guidelines 91 borderless printing problems 91 document does not reflect new print settings 99 document prints slowly 82 envelope prints at angl
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