HP Deskjet D5500 Printer series
1 How Do I?..................................................................................................................................3 2 Finish setting up the HP Printer Wireless Connection using One Button Wireless Setup with a WPS enabled router.................5 Traditional Wireless Connection.................................................................................................7 USB Connection...........................................................................................
Contents 2
How Do I? Learn how to use your HP Printer • • • Load media Replace the cartridges Wireless Connection using One Button Wireless Setup with a WPS enabled router How Do I? 1 How Do I? 3
Chapter 1 How Do I? 4 How Do I?
2 Finish setting up the HP Printer • • • • Wireless Connection using One Button Wireless Setup with a WPS enabled router Traditional Wireless Connection USB Connection Install the software for a network connection Wireless Connection using One Button Wireless Setup with a WPS enabled router To connect the HP Printer to a wireless network using WiFi Protected Setup (WPS), you will need the following: ❑ A wireless 802.11 network that includes a WPS-enabled wireless router or access point.
Chapter 2 Use PIN method a. Load paper. ❑ Insert stack of paper into input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide to the right until it stops at edge of paper. Finish setting up the HP Printer b. Initiate WiFi Protected Setup. ❑ Press and hold the Resume button for two seconds. ❑ Wireless test starts. ❑ Wireless test report and Network Configuration report are printed automatically. c. Set up wireless connection.
Traditional Wireless Connection To connect the HP Printer to an integrated wireless WLAN 802.11 network, you will need the following: ❑ A wireless 802.11 network that includes a wireless router or access point. If you connect the HP Printer on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).
Chapter 2 To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Install the software for a network connection Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the software, make sure you have connected the HP Printer to a network.
3 Get to know the HP Printer • • Printer parts Control panel features 1 Control panel 2 Output tray 3 Input tray 4 Input tray extender 5 Front access door 6 Print cartridges 7 Cartridges access area 8 USB port 9 Rear access door 10 Power connection: Use only with the power adapter supplied by HP Get to know the HP Printer Printer parts Printer parts 9
Chapter 3 Control panel features Wireless 6 1 On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove power, turn off the product, then unplug the power cord. 2 Wireless: Turns the wireless radio on or off. 3 Wireless signal and ink level LCD: Shows wireless signal strength and current ink level. 4 Resume: Instructs the HP Printer to continue after a problem is solved.
4 Print Choose a print job to continue. Print Print documents Print photos Print envelopes Print on specialty media Print a Web page Related topics • Load media • Recommended papers for printing Print documents Most print settings are automatically handled by the software application. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from a software application 1.
Chapter 4 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Print using the maximum dpi. 9. Click OK to return to the Properties dialog box. 10. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options: • High Quality: uses all the available colors to print your photo in grayscale.
Chapter 4 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8.
Print 4. Slide the paper-width guide firmly against the edge of the envelopes. 5. Open the Printer Properties dialog box. 6. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 7. Select any other print settings that you want, and then click OK.
Chapter 4 6. Click the Printing Shortcuts tab. 7. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Click More, and then select an appropriate transparency film. • Paper Size: An appropriate paper size 8. Select any other print settings that you want, and then click OK. Print Print postcards 1. Slide the paper-width guide all the way to the left. 2. Place the cards in the right side of the input tray.
6. Open the Printer Properties dialog box. 7. Click the Printing Shortcuts tab. 8. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain Paper • Paper Size: An appropriate paper size 9. Click OK. Print brochures 1. Slide the paper-width guide all the way to the left. 2. Place the paper in the right side of the input tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4.
Chapter 4 Print greeting cards 1. Slide the paper-width guide all the way to the left. 2. Fan the edges of the greeting cards to separate them, and then align the edges. 3. Place the greeting cards in the right side of the input tray. The side to be printed on should face down. 4. Push the cards into the printer until they stop. 5. Slide the paper-width guide firmly against the edge of the cards. Print 6. Open the Printer Properties dialog box. 7.
Open the Printer Properties dialog box. Click the Printing Shortcuts tab. In the Printing Shortcuts list, click Booklet Printing. In the Print On Both Sides drop-down list, select one of the following binding options: • Left Edge Booklet • Right Edge Booklet 9. Select any other print settings that you want, and then click OK. 10. When prompted, reload the printed pages in the input tray as shown below. Print 5. 6. 7. 8. 11. Click Continue to finish printing the booklet. Print posters 1.
Chapter 4 10. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. Print 11. Select any other print settings that you want, and then click OK. Print iron-on transfers 1. Slide the paper-width guide all the way to the left. 2. Place the iron-on transfer paper in the right side of the input tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4.
6. Click the Features tab, and then specify the following print settings: • Print Quality: Normal or Best • Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. • Size: An appropriate paper size 7. Click the Advanced tab. 8. Click Printer Features, and then set Mirror Image to On. Print NOTE: Some iron-on transfer software programs do not require you to print a mirror image. 9. Select any other print settings that you want, and then click OK.
Chapter 4 Related topics • Recommended papers for printing • Load media • View the print resolution • Create custom printing shortcuts • Set the default print settings • Stop the current job Print using the maximum dpi Print Use maximum dpi mode to print high-quality, sharp images. To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs.
View the print resolution To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 4 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7. Click Save as and type a name for the new printing shortcut, and then click Save. The printing shortcut is added to the list. Print To delete a printing shortcut 1. On the File menu in your software application, click Print. 2.
5 Paper basics You can load many different types and sizes of paper in the HP Printer, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: Load media Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging.
Chapter 5 paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents.
Load media 1. Select a paper size to continue. Load small-size paper a. Prepare input tray. ❑ Slide paper-width guide to the left. ❑ Remove all paper from the input tray. b. Load paper. ❑ Insert stack of photo paper into input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you.
Chapter 5 Load full-size paper a. Prepare input tray. ❑ Slide paper-width guide to the left. ❑ Remove all paper from the input tray. b. Load paper. ❑ Insert stack of paper into input tray with short edge forward and print side down. ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide to the right until it stops at edge of paper. Paper basics Load envelopes a. Prepare input tray. ❑ Slide paper-width guide to the left. ❑ Remove all paper from the input tray. b. Load envelopes.
6 Work with cartridges • • • • • • • Check the estimated ink levels Order ink supplies Ink-backup mode Automatically clean print cartridges Manually clean print cartridges Replace the cartridges Cartridge warranty information Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 6 To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear.
To order ink cartridges from your desktop ▲ To learn which HP supplies work with your printer, order supplies online, or create a printable shopping list, open HP Solution Center and select the online shopping feature. Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting www.hp.com/buy/supplies. NOTE: Ordering cartridges online is not supported in all countries/regions.
Chapter 6 Choose the right cartridges HP recommends that you use original HP cartridges. Original HP cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Related topics Order ink supplies Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see Check the estimated ink levels.
3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Printer for more than 30 minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot.
Chapter 6 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open cartridge door. Wait for print carriage to move to center of the product. b. Press down to release cartridge, then remove it from slot.
3. Insert new cartridge. a. Remove cartridge from packaging. c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place. Replace the cartridges 35 Work with cartridges b. Remove plastic tape using pink pull tab.
Chapter 6 d. Close cartridge door. 4. Align cartridges. 5. View the animation for this topic. Related topics • Choose the right cartridges • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
7 Solve a problem This section contains the following topics: • • • • HP support Setup troubleshooting Print troubleshooting Errors HP support • • • Support process HP support by phone Additional warranty options Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Chapter 7 Placing a call Call HP support while you are in front of the computer and the product.
4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • • • • The product will not turn on After setting up the product, it does not print The registration screen does not appear Uninstall and reinstall the software The product will not turn on Try the following solutions to resolve the issue.
Chapter 7 Cause: The product was not properly connected to a power supply. If this did not solve the issue, try the next solution. Solution 2: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. CAUTION: If the product still does not turn on, it might have a mechanical failure.
Step 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Cause: The product and computer were not communicating with each other. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet D5500 series, and then clicking Product Registration.
Chapter 7 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Print troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Step 2: Check the ink levels Solution: Check the estimated ink levels in the cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.
Chapter 7 Solution 1: Align the print cartridges Solution: Aligning the print cartridges can help ensure high-quality output. To align the print cartridges from the HP Photosmart Software 1. Load letter or A4 unused plain white paper into the paper tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
Step 1: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
Chapter 7 If this did not solve the issue, try the next solution. Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. If this did not solve the issue, try the next solution. Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Wireless indicator lights (continued) On On None Off Off radio is turned on. an access point. The product cannot connect to a wireless network. 1. 2. Check if the wireles s router or access point is turned on. Move the produc t closer to the wireles s router or access point. On Cycling through signal bars Off Off The product is searching for available wireless networks. Wait for product to connect to an access point.
Chapter 7 Wireless indicator lights (continued) On On Signal bars displayed Off Off Wireless Protected Setup (WPS). and clear the error. Wireless Protected Setup (WPS) successful. The product can now print wirelessly. Flashing lights The lights on the product flash in special sequences to inform you about various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or flashing on the product.
Flashing lights (continued) seated correctly. The print cartridge might be defective. The tape was not removed from one or both print cartridges. The print cartridge is not intended for use in this product. On Fourth tricolor print cartridge indicator light fast blinking Off Off The tri-color print cartridge is getting low on ink. Remove the print cartridge, remove tape, and reinsert the print cartridge. The print cartridge might not be supported for use in the product.
Chapter 7 Flashing lights (continued) The tape was not removed from the tricolor print cartridge. On Fourth black print cartridge indicator light fast blinking Off Off The black print cartridge is getting low on ink. Replace the black print cartridge when print quality is no longer acceptable. Replace the black print cartridge, or print in inkbackup mode with the tri-color print cartridge. For more information, see Printing in ink-backup mode.
Flashing lights (continued) black print cartridges. 1. 2. 3. Remove black print cartridge . Close door. If the tricolor print cartridge light is still blinking, replace the tricolor print cartridge . If the tricolor print cartridge light is not blinking, replace the black print cartridge . NOTE: You can also clean the print cartridges manually before replacing them. For more information, see Manually clean print cartridges. Both fast blinking Off Fast blinking The print carriage is stalled.
Chapter 7 Flashing lights (continued) will turn off the product. Fast blinking Both fast blinking Fast blinking Fast blinking The product has a fatal error. 1. 2. 3. 4. Turn off the product. Unplug the power cord. Wait a minute, then plug the power cord back in. Turn on the product. If the problem persists, contact HP Support.
Stop the current job To stop a print job from the HP Printer ▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again. It can take a few moments for printing to be cancelled.
Chapter 8 Stop the current job 54 Stop the current job
9 Technical information The technical specifications and international regulatory information for the HP Printer are provided in this section. For additional specifications, see the printed documentation that came with the HP Printer.
Chapter 9 Paper weights Letter Paper: 75 to 90 g/m² (20 to 24 lb) Legal Paper: 75 to 90 g/m² (20 to 24 lb) Envelopes: 75 to 90 g/m² (20 to 24 lb) Cards: Up to 200 g/m² (110-lb index maximum) Photo Paper: Up to 280 g/m² (75-lb index maximum) Print resolution To find out about the printer resolution, see the printer software. For more information, see View the print resolution. Cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
www.hp.com/hpinfo/globalcitizenship/environment/ Your product's Eco features • Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where you can store, organize, or print clips you have gathered from the Web. For more information, see Print a Web page. • • Energy Savings information: To determine the ENERGY STAR® qualification status for this product, see Power consumption.
Chapter 9 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Toxic and hazardous substance table Technical information Regulatory notices The HP Printer meets product requirements from regulatory agencies in your country/region.
Chapter 9 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord HP Deskjet D5500 Printer series declaration of conformity DEC CLARATION OF CONFORM C MITY according to ISO O/IEC 17050-1 and EN 17050 0-1 DoC #: SN NPRB-0921--04-B Supplierr's Name: Supplierr's Address: Hewlett-P Packard Company 60 Alexand dra Terrace, #07-01 # The Comtech, C Sing gapore 11850 02 declares s, that the product p HP Deskjet D5500 Printe er Series SNPRB-092 21-04 All RSVLD-0707 Technical information Product Name and Model: 1) Regulato ory Mode
Chapter 9 Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Technical information Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 9 Notice to users in Taiwan Technical information 64 Technical information
Index after the support period 38 C connection problems HP All-in-One will not turn on 39 customer support warranty 38 E environment Environmental product stewardship program 56 environmental specifications 55 error messages 46 I ink-backup mode 31 interface card 5, 7 N network interface card 5, 7 P paper recommended types 25 phone support 37 phone support period period for support 37 print troubleshooting 42 printer found screen, Windows 8 printing with one ink cartridge 31 problems error messages 46
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