HP ProLiant DL100 G2 Data Protection Storage Server administration guide (June 2006)

• Check the application log and operating system log for entries indicating why the software failed.
• Check for incompatibility with other software on the server.
• Check the support web site of the software vendor for known problems.
• Review the log files for changes made to the server that m ay have caused the problem.
• Scan the server for viruses with an updated virus scan utility.
Customer self
repair
HP’s customer self-repair program offers you the fastest service under either warranty or contract. It
enables H P to
ship replacement parts directly to you so that you can replace them. Using this p rogram,
you can replace par ts at your own convenience.
This convenient, easy-to-use program:
• Lets an H P sup
port specialist diagnose and assess whether a replacement part is required to
address a system problem. The specialist also determines whether you can replace the part.
• Provides replacement parts that are express-shipped. Most in-stock parts are shipped the very
same day you
contact HP. You m ay be required to send the defective part back to HP, unless
otherwise instructed.
• Is available for most HP products currently under warranty or contract. For information on the
warranty se
rvice, refer to the HP web site h
ttp://h18004.www1.hp.com/products/servers/
platforms/warranty/index.html.
For more i nformation about HP ’s customer self-repair program, contact your loca l service provider. For the
North American program, refer to the HP web site h
ttp://www.hp.com/go/selfrepair .
Troubleshooting resources
HP web sit
e
Troubleshooting tools and information, as well as the latest drivers and flash ROM images, are available
at h
ttp://www.hp.com.
Server documentation
Server documentation is the set of documents provided with a ser ver. Most server do cuments are
available as a PDF file or a link on the documentation CD. Server documentation can also be accessed
from the HP Technical Support web site ( h
ttp://docs.hp.com or http://www.hp.com/support/manuals).
Subscri
ber’s choice
HP Subscriber’s choice is a customizable subscription sign-up service that customers use to receive
personalized e-mail product tips, feature articles, driver and support aler ts, or other notifications.
To create a profile and select notifi cations, refer to h
ttp://www.hp.com/g o/subscriberschoice.
White papers
White papers are electronic documents on complex technical topics. Some white papers contain
in-depth details and procedures. Topics include HP products, HP technology, operating systems,
networking products, and performance issues. Refer to the HP Business Support Center at
h
ttp://www.hp.com/go/bizsupport.
Firmw
are updates
Firmw
areissoftwarethatisstoredinRead-OnlyMemory(ROM).Firmwareisresponsibleforthebehavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is calle d the System ROM or the
BIOS. When referring to the firmware on another piece of ha rdware configured in the server, it is c alled
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Troubleshooting, servicing, and maintenan ce