HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 10 Finding your hardware and software information ....................................................................... 10 Display ............................................................................................................
Electrostatic discharge damage .................................................................. 46 Packaging and transporting guidelines ........................................ 48 Component replacement procedures ........................................................................................ 50 Service tag ............................................................................................................. 50 Battery .......................................................................
Creating HP Recovery media .................................................................................. 110 Restore and recovery ............................................................................................................ 111 Using Windows Refresh for quick and easy recovery ................................................. 112 Remove everything and reinstall Windows ............................................................... 113 Recovering using HP Recovery Manager ...............
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1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY dv6 Notebook PC √ √ Processors ● AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) √ ● AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) ● AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) ● AMD A4-4300M 2.
2 Category Description Processors (continued) ● Intel® Quad Core® i7-3840QM 2.80GHz processor (SC turbo up to 3.80GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W) ● Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 6.
Category Description Processors (continued) ● Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 35 W) ● Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-MHz FSB, 3.
Category Description Graphics (continued) Internal graphics: ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor) ● Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i3 2000-series processor) Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ Switchable discrete graphics: ● NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB×16 DDR3 900-MHz×8 PCs); 128-bit
Category Description Memory Two customer-accessible/upgradable memory module slots Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ √ √ DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: Hard drive ● 16384-MB (8192-MB×2; not supported on computer models equipped with a 32bit operating system) ● 12288-MB (8192-MB×1+ 4096-MB×1; not supported on computer models equipped w
Category Description Optical drive Fixed Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ Serial ATA 12.
Category Description Wireless (continued) Support for the following WLAN formats: External media cards ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Intel Centrino Advanced-N 6230 WLAN module ● Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter ● Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
Category Description Ports ● AC power ● Combination audio-out (stereo headphone)/audio-in (mono microphone) ● HDMI 1.4a output supporting stereoscopic 3D ● VGA (Dsub 15 pin) supporting: 1920×1600 external resolution @ 60 Hz, hot plug and unplug and autodetection for correct output to wideaspect vs. standard aspect video ● RJ-45 (Ethernet) ● USB 3.0 (3 ports), USB 2.0 (1 port) Keyboard/pointing devices Full-size (15.6-in.
Category Description Operating system Preinstalled: Serviceability ● Windows 8 Standard 64-bit ● Windows 8 Professional 64-bit End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ √ √ 9
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. (5) Speakers Produce sound.
Buttons, speakers, and fingerprint reader (select models only) Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Item Component Description (7) num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory.
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (5) Fingerprint reader light (select models only) ● White: The fingerprint was read. ● Amber: The fingerprint was not read. TouchPad 16 Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on.
Front Component Description Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front 17
Left side Item Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed.
Item Component Description (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Rear Component Description Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and opens the service cover. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer Provides superior bass sound.
3 22 Illustrated parts catalog Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components 24 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) 15.6-in display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 698958-001 15.6-in, BrightView, HD display assembly in aluminum finish 698957-001 For use only with computer models equipped with an Intel processor: 15.
Item Component Spare part number For use only on computer models equipped with an Intel processor in the Netherlands 698952-B31 For use only on computer models equipped with an Intel processor in Russia 698952-251 For use only on computer models equipped with an Intel processor in South Korea 698952-AD1 For use only on computer models equipped with an Intel processor in Spain 698952-071 For use only on computer models equipped with an Intel processor in Taiwan 698952-AB1 For use only on compute
Item Component Spare part number For use only on computer models equipped with the Intel 650M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory) 682174-501 For use only on computer models equipped with the Intel 650M chipset, a 35W processor, a graphics subsystem with discrete video memory, and the Windows 8 Professional operating system (includes 2.
Item Component Spare part number For use only on computer models equipped with the Intel 630M chipset, a 35W processor, a graphics subsystem with discrete video memory, and the Windows 8 Professional operating system (includes 1.0-GB of discrete video memory) 682169-601 For use only on computer models equipped with the Intel 630M chipset, a 35W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 1.
Item (11) Component Spare part number Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 35 W) 680647-001 Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600MHz FSB, 6.0-MB L3 cache, 45 W) 680646-001 Intel Quad Core i7-2670QM 2.20-GHz processor (SC turbo up to 3.10-GHz; 1333MHz FSB, 6.0-MB L3 cache, 45 W) 665116-001 Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600MHz FSB, 3.
Item Component (15) Power connector cable (includes bracket): (16) (17) Spare part number For use only on computer models equipped with an AMD processor and a 90-W AC adapter 681973-001 For use only on computer models equipped with an Intel processor and a 120-W AC adapter 682059-001 For use only on computer models equipped with an Intel processor and a 90-W AC adapter 682058-001 Base enclosure: Base enclosure for use on computer models in all countries and regions except Japan 707924-001 Bas
Item (21) Component Spare part number 8-GB memory module 670034-001 4-GB memory module 641369-001 2-GB memory module 652972-001 WLAN module: For use with all computer models: (22) Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001 Ralink RT5390R 802.
Display assembly subcomponents 32 Item Component Spare part number (1) Display bezel 698954-001 (2) Webcamera/microphone module 682105-001 (3) Display panel: 15.6-in, AntiGlare, FHD display panel 682090-001 15.
Item Component Spare part number (8) Display enclosure in aluminum finish 682047-001 Display Screw Kit 682093-001 Mass storage devices Item Component Spare part number (1) Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws) For use on all computer models: 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.
Item Component Spare part number 1-TB, 5400-rpm, 12.7-mm 638974-001 320-GB, 5400-rpm, 9.5-mm 645193-001 For use only on computer models equipped with an Intel processor: 1-TB, 5400-rpm, 12.7-mm 676521-001 750-GB, 7200-rpm, 9.5-mm 684506-001 320-GB, 5400-rpm, 9.
Component Spare part number 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use only on computer models equipped with an Intel processor in Europe (3pin, black, 1.83-m) 490371-031 Power cord for use only on computer models equipped with an Intel processor in the United Kingdom and Singapore (3-pin, black, 1.
Spare part number Description 634250-001 750-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001. 634925-001 500-GB, 7200-rpm hard hard for use on all computer models (SATA, 9.
Spare part number Description 671731-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 672412-001 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 675794-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter for use on all computer models 676359-001 Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 676521-001 1-TB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 12.
Spare part number Description 682061-001 Fan/heat sink assembly for use only on computer models equipped with an Intel processor and a graphics subsystem with discrete memory (includes replacement thermal material) 682062-001 Fingerprint reader board (includes bracket and cable) 682063-001 Hard Drive Hardware Kit 682064-001 Display Hinge Kit (includes left and right hinges and brackets) 682083-001 DVD±RW Double-Layer with SuperMulti Drive (includes bezel and bracket) 682084-001 Blu-ray Disc ROM
40 Spare part number Description 682170-501 System board for use only on computer models equipped with the Intel 630M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.
Spare part number Description 682180-601 System board for use only on computer models equipped with the AMD A70M chipset, a graphics subsystem with UMA video memory, and the Windows 8 Professional operating system (includes replacement thermal material) 682181-501 System board for use only on computer models equipped with the AMD A70M chipset, the AMD RadeonT HD 7670M graphics subsystem, and the Windows 8 Standard operating system (includes 1.
42 Spare part number Description 693712-001 90-W HP Smart AC adapter for use on all computer models (PFC, 3-wire) 693713-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (PFC, EM, 3-wire) 698951-001 Keyboard with backlight for use on all computer models in the United States (includes backlight cable and keyboard cable) 698951-041 Keyboard with backlight for use only on computer models equipped with an Intel processor in Germany (includes backlight cable
Spare part number Description 698952-281 Keyboard without backlight for use only on computer models equipped with an Intel processor in Thailand (includes keyboard cable) 698952-291 Keyboard without backlight for use on all computer models in Japan (includes keyboard cable) 698952-AB1 Keyboard without backlight for use only on computer models equipped with an Intel processor in Taiwan (includes keyboard cable) 698952-AD1 Keyboard without backlight for use only on computer models equipped with an In
44 Spare part number Description 710988-501 System board for use only on computer models equipped with the Intel 635M chipset, a 45W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 6-cell, 47-Wh, 2.2-Ah, Li-ion battery 699468-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 682063-001. Description Spare part number For use on all computer models: 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.
3. Remove the service cover (3). The service cover is available using spare part number 682088-001. 4. Disconnect the hard drive connector cable (1) from the system board. 5. Remove the two Phillips PM2.5×3.5 screws (2) that secure the hard drive to the computer. 6. Use the tab to slide the hard drive (3) to the left, and then remove the hard drive.
7. If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 682063-001. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 682091-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
WLAN module Description Spare part number For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 682084-001 Blu-ray Disc R/RW with SuperMulti Drive 682085-001 DVD±RW Double-Layer with SuperMulti Drive 682083-001 Before removing the optical drive, follow these steps: 1. Turn off the computer.
60 3. Remove the optical drive (3) from the computer. 4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8.
9. Remove the two Phillips PM2.0×3.5 screws (1) that secure the optical drive bracket to the optical drive. 10. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Description Spare part number For use only on computer models equipped with an Intel processor in France 698952-051 For use only on computer models equipped with an Intel processor in Italy 698952-061 For use on all computer models in Japan 698952-291 For use on all computer models in Latin America 698952-161 For use only on computer models equipped with an Intel processor in the Netherlands 698952-B31 For use only on computer models equipped with an Intel processor in Russia 698952-251 For us
Remove the keyboard: 1. Remove the Phillips PM2.5×5.5 screw (1) and the Phillips PM2.5×9.5 screw (2) that secure the keyboard to the computer. 2. Rest the computer on its left side. 3. Open the computer. 4. Insert a thin tool into the opening in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
64 6. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest. 7. Release the zero insertion force (ZIF) connector (1) to which the keyboard backlight cable is connected, and then disconnect the cable (2) from the system board. 8. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the cable (4) from the system board.
9. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Top cover Description Spare part number Top cover (includes TouchPad and cable) 708033-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. 3. Remove the nine Phillips PM2.5×3.5 screws that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6.
7. Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. 9. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover. Reverse this procedure to install the top cover.
Top speakers Description Spare part number Top speakers (include speaker cables) 682095-001 Before removing the top speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the top speakers (4). Reverse this procedure to install the top speakers. Power button board Description Spare part number Power button board (includes cable) 682086-001 Before removing the power button board, follow these steps: 70 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer.
Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover double-sided tape.) 3. Remove the two Phillips PM2.0×4.0 screws (2) that secure the power button board to the top cover. 4. Remove the power button board (3) and cable. Reverse this procedure to install the power button board.
c. Keyboard (see Keyboard on page 61) d. Top cover (see Top cover on page 66) Remove the fingerprint reader board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) 3. Remove the Phillips PM2.5×3.5 screw (2) that secures the fingerprint reader board bracket to the top cover. 4.
TouchPad button board Description Spare part number TouchPad button board (includes cable and bracket) 682225-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
74 3. Release the TouchPad board ZIF connector (2) to which the TouchPad button board cable is connected, and then disconnect the cable from the TouchPad board. 4. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board bracket to the top cover. 5. Lift the rear edge of the TouchPad button board bracket (2) until it rests at an angle. 6.
7. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board to the top cover. 8. Remove the TouchPad button board (2). Reverse this procedure to install the TouchPad button board. Solid-state drive Description Spare part number 160-GB solid-state drive for use on all computer models 682098-001 32-GB solid-state drive for use only on computer models equipped with an Intel processor 682099-001 Before removing the solid-state drive, follow these steps: 1.
Remove the solid-state drive: 1. Remove the Phillips PM2.0×3.5 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive.
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor).
Description Spare part number For use only on computer models equipped with the Intel 635M chipset, a 35-W processor, a graphics subsystem with discrete video memory, and the Windows 8 Standard operating system (includes 2.0-GB of discrete video memory) 710989-501 For use only on computer models equipped with the Intel 635M chipset, a 35-W processor, a graphics subsystem with discrete video memory, and the Windows 8 Professional operating system (includes 1.
Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51). 5. Remove the hard drive (see Hard drive on page 52). 6.
4. Disconnect the subwoofer cable (2) from the system board. 5. Turn the computer right side up, with the front toward you. 6. Open the computer. 7.
8. Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) 9. Disconnect the USB board cable (1) from the system board. 10. Disconnect the power connector cable (2) from the system board.
11. Remove the three Phillips PM2.5×5.5 screws (1) that secure the system board to the base enclosure. Reverse this procedure to install the system board. Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor).
Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 51), and then remove the following components: a.
3. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the fan/heat sink assembly, loosen the seven captive Philllips screws (2) and (3) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
5. Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
Processor NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor). 88 Description Spare part number AMD A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) 683046-001 AMD A8-4500M 2.
Description Spare part number Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 700627-001 Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001 Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001 Before removing the processor, follow these steps: 1. Turn off the computer.
3. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. USB board Description Spare part number USB board (includes cable) 682087-001 Before removing the USB board, follow these steps: 90 1. Turn off the computer.
Remove the USB board: 1. Disconnect the USB board cable (1) from the system board. 2. Remove the Phillips PM2.5×5.5 screw (2) that secures the USB board to the base enclosure. 3. Remove the USB board (3). Reverse this procedure to install the USB board. Subwoofer Description Spare part number Subwoofer (includes subwoofer cable, top speakers passthrough cable, and 2 rubber isolators) 682097-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer.
d. Top cover (see Top cover on page 66) e. USB board (see USB board on page 90) Remove the subwoofer: 1. Disconnect the subwoofer cable (1) from the bottom of the system board. 2. Disconnect the top speakers passthrough cable (2) from the system board. 3. Release the subwoofer cable (3) and the top speakers passthrough cable (4) from the clips and routing channel built into the base enclosure. 4. Remove the two Phillips PM2.5×10.0 screws (1) that secure the subwoofer to the base enclosure. 5.
Power connector cable NOTE: The power connector cable spare part kit includes the bracket. Description Spare part number For use only on computer models equipped with an AMD processor and a 90-W AC adapter 681973-001 For use only on computer models equipped with an Intel processor and a 120-W AC adapter 682059-001 For use only on computer models equipped with an Intel processor and a 90-W AC adapter 682058-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer.
4. Release the power connector (5) from the clip built into the base enclosure. 5. Remove the power connector cable. Reverse this procedure to install the power connector cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 59 for optical drive spare part number information. Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer.
3. Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Display assembly NOTE: The display assembly spare part kit includes the display panel cable, 2 WLAN antenna transceivers and cables, and the webcamera/microphone module and cable. Description Spare part number For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 698958-001 15.
5. Remove the hard drive (see Hard drive on page 52). 6. Disconnect the wireless antenna cables from the WLAN module (see WLAN module on page 57). 7. Remove the following components: a. Optical drive (see Optical drive on page 59) b. Keyboard (see Keyboard on page 61) c. Top cover (see Top cover on page 66) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the display panel cable (2) from the heat sink.
6. Remove the display assembly (2). 7. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the display bezel screw cover (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw cover is available in the Display Screw Kit, spare part number 682093-001. b.
c. 8. 98 Remove the display bezel (6). The display bezel is available using spare part number 698954-001. If it is necessary to replace the display panel: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the display panel to the display enclosure. b. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible.
c. Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. d. Release the display panel cable from the clip built into display enclosure (1) near the left hinge area. e. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers 682090-001 (for use only on computer models equipped with a 15.6-in, AntiGlare, FHD display assembly) and 682089-001 (for use only on computer models equipped with a 15.
9. If it is necessary to replace the display panel cable: CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. a. Turn the display panel upside down, with the top edge toward you. b. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel. c. Release the handle (2) that secures the display panel cable connector to the display panel. d.
b. Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682105-001. 11. If it is necessary to replace the hinges: a. Remove the four Phillips PM2.0×4.4 screws (1) that secure the hinges to the display enclosure. b. Remove the hinges (2) from the display enclosure. The hinges are available using spare part number 682064-001. 12. If it is necessary to replace the display speakers: a.
b. Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 682096-001. 13. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 37.8 cm 14.88 in Depth 24.7 cm 9.72 in Height (front to back) 2.94 to 3.25 cm 1.16 to 1.28 in Weight 2.57 kg 5.66 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19 V dc @ 4.74 A – 90 W 18.5 V dc @ 6.5 A – 120 W 19.5 V dc @ 3.33 A – 65 W 19.5 V dc @ 4.62 A – 90 W 19.5 V dc @ 6.
15.6-inch display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Dimensions Pixel resolution Pitch 0.197 × 0.
Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.
7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
See Creating HP Recovery media on page 110. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings.
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1.
Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 113. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media.
Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information.
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 19 AC adapter, spare part numbers 34, 41, 42 Action keys 13 antenna locations 11 removal 102 spare part number 32, 38, 102 Antenna Kit, spare part number 32, 102 audio, product description 6 audio-in jack 18 audio-out jack 18 B b key 13 base enclosure, spare part numbers 30, 43 battery removal 51 spare part numbers 30, 38, 43, 51 battery bay 21 battery release latch 21 Blu-ray Disc R/RW with SuperMulti Drive precautions 46 removal 59 spare part number 29, 34, 39, 59 Blu-ray Disc RO
esc key 13 Ethernet, product description 6 external monitor port 18 F fan/heat sink assembly removal 82 spare part numbers 29, 38, 39, 40, 82 fingerprint reader board removal 71 spare part number 26, 39, 71 fingerprint reader light 16 fingerprint reader, location 12 fn key 13 front components 17 G graphics, product description 3 grounding guidelines 46 guidelines equipment 49 grounding 46 packaging 48 transporting 48 workstation 48 H hard drive precautions 46 product description 5 removal 52 spare part numb
power connector 20 power connector cable removal 93 spare part numbers 30, 38, 93 power cord set requirements 116 spare part numbers 35, 36 power light 15, 19 power requirements, product description 8 processor product description 1 removal 88 spare part numbers 28, 37, 38, 41, 43, 44, 88 product description audio 6 chipset 3 display panel 4 Ethernet 6 external media cards 7 graphics 3 hard drive 5 keyboard 8 memory module 5 microphone 6 operating system 9 optical drive 6 pointing device 8 ports 8 power req
