HP Server Appliance Service and Support Warranty and Support for your HP Server Appliance Warranty and Service/Support Booklet Part Number 5971-3030
Notice The information contained in this booklet may be updated by HP at any time. Updates can be found on HP's home page on the World Wide Web: http://www.hp.com/serverappliances/support The following materials are provided for information purposes only. HP makes no guarantees that such information is error-free. If HP discovers an error, we will endeavor to place a correction at the following website: http://www.hp.
Congratulations! Congratulations on your purchase of the HP Server Appliance. You have purchased an exceptional product that comes with exceptional support services. This booklet shows you how to obtain service if you have a problem, and also shows you how to find more information on optimizing the performance of your HP Server Appliance. HP’s warranty terms and conditions are located at the end of this booklet.
Who do I call for warranty service? HP Customer Support Center (US only) U.S.
Asia For hardware service and telephone support, contact an HP-authorized reseller or one of these support centers: Country and Number Australia – 03-8877-8000 Hong Kong – 800-96-2598 India – 91-11-6826035 Indonesia – 0800-21511 Japan – 0120-220-119 Korea – +82-2-32700911 Malaysia – 60 3 2931811 or 1-800-881811 New Zealand - Upper North Island – 09-356-6640 Lower North Island – 04-499-2026 South Island – 03-365-9805 People’s Republic of China – 86-8008105959 Philippines – 63 2 811-0643 Singapore – +65-272
Other Countries For hardware service, contact your local authorized reseller or HP sales office. For telephone support, contact your authorized reseller. For how many years can I receive free phone support on my Server Appliance? You can receive free phone support for the warranty period of your HP Server Appliance product. HP supports all Server Appliances for a full three years after the product’s obsolescence date.
What should I expect when I call for service? Service calls follow this process: 1. The call agent will ask questions and may ask you to run HP-supplied configuration and diagnostic programs, and will attempt to resolve the problem over the phone. 2. If the problem cannot be resolved over the phone, HP will dispatch a replacement unit to your site. Can I accidentally void my Server Appliance warranty? You can accidentally void your Server Appliance warranty.
What is the warranty on software installed on my Server Appliance? HP warrants its software or HP factory-provided third-party software for a period of 1 year. During that period, HP will provide customers with remote assistance (by phone and/or by email) for installation and configuration and/or replace defective software via the exchange process. HP does not warrant customer-installed thirdparty software.
Is my warranty still valid if I ship my HP Server Appliance into or out of the country? Your HP Server Appliance will receive the standard warranty in the country of purchase. If you move your Server Appliance to another country where HP has established legal subsidiaries or International Distributors, you will receive the destination country standard warranty.
Notice for Mexico: Hardware Warranty Statement This warranty statement applies only to sales in Mexico. Hewlett-Packard de México, S. A. de C. V. con domicilios en: • Guadalajara, Jalisco Montemorelos No. 299 Fracc. Loma Bonita, 45060 Tel. 669 95 00 • Monterrey, Nvo. León Calz. Del Valle O. No. 409 4º Piso, Col. Del Valle Garza García, 76030 Tel. 378 42 40 • México, D.F. Prolongación Reforma No. 470 Col. Lomas de Sta. Fe, 01210 Delegación Alvaro Obregón Tel.
Hewlett-Packard Server Appliance Limited Warranty HP warrants to you, the end-user Customer, that HP Server Appliance hardware components and supplies will be free from defects in material and workmanship under normal use after the date of purchase for the period specified in this booklet titled Warranty & Service/Support Booklet.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some Countries, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you.
