HP e-Commerce / XML director server appliance sa8250 - Users Guide

A P P E N D I X E Troubleshooting
331
An attempt to
connect to the CLI
Administrative
interface results in
the message “CLI
not ready.”
Domain configuration
is incorrect or
incomplete.
Verify that the domain is correct. If it is
incorrect, use the dns command at the Boot
Monitor prompt to re-enter the correct
information. Reboot the SA8250 and restart
for changes to take effect.
DNS resolution is set
on the SA8250 but is
not being used at the
site.
If the customer is not using DNS, remove the
DNS entry by using the dns command at the
Boot Monitor prompt.
Corrupted network
configuration
Perform “factory_reset” to clear network
info such as host name, IP address, subnet
mask, and default gateway. Reboot the
SA8250 and restart for changes to take
effect.
The SA8250 is
designated as the
backup SA8250 in a
serial failover
configuration.
This message is normal on a SA8250
designated as the backup for serial failover.
Telnet connection to
CLI on offline
SA8250 in serial
failover mode does
not appear to
connect, or, logon
prompt does not
appear immediately.
DNS resolution is
incomplete.
The client machine's host name must be
DNS-resolvable by the SA8250. If DNS is
not used, use the config sys hosts add
command at the CLI to add the client's
hostname to the SA8250's local host file. The
SA8250 also needs to be added to the client
machine's local hosts file. For Windows NT,
the hosts file is located in
c:\winnt\System32\drivers\etc
directory. For Solaris, edit the /etc/
nsswitch.conf to allow for local
resolution. For UNIX, the hosts file is
located in /etc. The format of the entry is:
<IP> <SA8250Name>
<FullyQualifiedDomainName>
Example: 10.1.1.2 Broker1
Broker1.yourco.com
Problem Possible Cause Solution
SA8250 Troubleshooting Guide (continued)