HP EliteBook 9470m Notebook PC Maintenance and Service Guide
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 6 Display ................................................................................................................................................................... 6 Top ....
Battery ............................................................................................................................................... 36 SIM ..................................................................................................................................................... 37 Display assembly components (panel, bezel, webcam, microphone) ............................................. 38 Hard drive cover .......................................................................
Using Advanced System Diagnostics ................................................................................................ 85 SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics ......................................................... 86 Starting Computer Setup .................................................................................................................. 86 Using Computer Setup .......................................................................................
Remove everything and reinstall SLED .......................................................................................... 105 8 Statement of Volatility .............................................................................................................................. 107 Non-volatile memory usage ............................................................................................................................. 108 Questions and answers .............................................
1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3337U 1.8-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.8-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3437U 1.9-GHz (max turbo frequency 2.9-GHz), 3-MB L3 Cache, 17W ● i7-3667U 2.0-GHz (max turbo frequency 3.
Category Description Supports the following hard drives: Solid-state drive ● 500-GB, 7200-rpm, self-encrypting drive (SED) ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm Solid-state drive (SSD) mounts in the same bracket as the hard drive Customer-accessible Serial ATA III Supports the following SSDs: mSATA module ● 256-GB SED ● 140-GB ● 180-GB ● 128-GB Supports 256-GB mSATA module No available with flash cache module Audio and video Two stereo speakers HD audio with SRS PRO audio Integrated 720
Category Description ● HP lt2522 LTE/EV-DO Mobile Broadband Module ● HP un2430 EV-DO/HSPA Mobile Broadband Module ● HP hs2350 HSPA+ Mobile Broadband Module Supports no WWAN option Supports WWAN after market option External media cards Integrated 54-mm ExpressCard Secure Digital (SD) flash media slot with push-push technology, supporting the following digital card formats: Ports ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC Audio-in (mono microphone) Audio-
Category Description Supports Trusted Platform Module (TPM) 1.
Category Description ● Windows 8 Professional 64 with Windows 7 Professional 64- and 32 Image with Office 2010 Professional (only in Japan) ● Windows 8 Professional 64 Office 2010 Transition (not available in Japan) ● Windows 8 Professional 64 Office 2010 Personal (only in Japan) ● Windows 8 Professional 64 Office 2010 Home and Business (only in Japan) ● Windows 8 Professional 64 Office 2010 Professional (only in Japan) ● Windows 8 64 Office 2010 Transition (not available in Japan) ● Windows 8
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light (select models only) On: The webcam is in use.
Component Description Notices that applies to your country or region. In Windows 7, these notices are located in Help and Support. In Windows 8, to access this guide, select the HP Support Assistant app from the Start screen, select My computer, and then select User guides. Top TouchPad NOTE: Windows 8 keyboard shown. Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen.
Lights NOTE: Windows 7 keyboard shown. Component (1) (2) Power light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Num lock is on. (4) Wireless light ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.
Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description 2. In the left pane, click System, and then click Power Management in the right pane. (2) Wireless button Turns the wireless feature on or off but does not establish a wireless connection. (3) Volume mute button Mutes and restores speaker sound. (4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password logon.
Component (6) Description Windows 7 applications key Windows 7:Displays a shortcut menu for items beneath the cursor. Windows 8: Displays options for a selected object. Windows 8 applications key (7) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. Keys – SUSE Linux models Component Description (1) fn key Executes frequently used system functions when pressed in combination with a function key.
Front Component (1) (2) (3) (4) 12 Description Wireless light Power light Battery light Hard drive light Chapter 2 External component identification ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: The computer is on. ● Blinking: The computer is in the Sleep/Suspend state. ● Off: The computer is off or in Hibernation.
Left Component Description (1) Power connector Connects an AC adapter. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Security cable slot Attaches an optional security cable to the computer.
Right Component 14 Description (1) USB 3.0 ports (2) Connect optional USB devices. (2) DisplayPort Connects an optional digital display device, such as a highperformance monitor or projector.
Bottom Component (1) Description Wireless and memory module compartment Contains the wireless and memory modules. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 16 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components.
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer major components 18 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 22. (2) Keyboard (backlit; includes keyboard cable and pointing stick cable): 702843-xx1 NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 25.
Item Component Spare part number ● Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in models with Windows 8 Professional 704439-601 ● Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with Windows 8 Standard 702847-501 ● Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) for use in models with Windows 8 Professional 702847-601 ● Intel Core i5-3227U processor (1.
Item (15) (16) (17) (18) (19) (20) (21) Component Spare part number Service cover, RCTO 713547-001 Memory modules (PC3-12800, 1666-MHz, DDR3): 4-GB 641369-001 2-GB 652972-001 WLAN module: Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Atheros AR9462 802.11a/b/g/n 2 × 2 Bluetooth 4.
Display assembly subcomponents Item Component (1) Display bezel: (2) 22 Spare part number For use on models with a webcam 702860-001 For use on models without a webcam 702861-001 Webcam/microphone module 702854-001 Microphone module 702873-001 Display Hinge Kit (includes left and right display hinges and left and right hinge covers) 702857-001 (3a) Display hinge covers (2) (3b) Display hinges (4) 35.6-cm (14.
Item Component Spare part number Antenna Kit, includes: 702876-001 (5a) WWAN antenna cables and transceivers (5b) WLAN antenna cables and transceivers (6) Display enclosure 702858-001 Display Panel Support Kit (includes WLAN antenna cables and transceivers, WWAN antenna cables and transceivers, and display enclosure) 702842-001 Mass storage devices Item Description (1) Hard drive (does not include hard drive bracket or screws): Spare part number 500-GB, 7200-rpm, 7-mm, SED 703268-001 5
Item Description (2c) Drive connector (3) mSATA drive: Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Hard Drive Hardware Kit (not illustrated), includes: 702870-001 Hard drive connector Hard drive bracket Hard drive bracket screws Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) 696694-001 65-W HP Smart AC adapter 693711-001 Optical mouse: HP USB optical travel mouse 434594-001 W
Component Spare part number Screw Kit 702846-001 Docking station 702878-001 Cable lock docking station 575921-001 Mylar, bulk, 20 pieces (for use under top cover) 744713-001 HP Business Top Load Case 718550-001 Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare part number CSR flag Description 434594-001 A HP USB optical travel mouse 490371-001 A Power cord for use in North America (3-pin, bla
26 Spare part number CSR flag Description 641369-001 A 4-GB memory module (PC3, 12800, 1600-MHz) 652972-001 A 2-GB memory module (PC3, 12800, 1600-MHz) 656840-001 A Wireless, 2.4-GHz mouse 657325-001 A Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.
Spare part number CSR flag Description 702843-261 B Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable) 702843-271 B Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable) 702843-281 B Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable) 702843-291 B Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable) 702843-A41
Spare part number CSR flag Description 702849-601 N System board with Intel Core i5-3427U processor (1.80 GHz [2.
Spare part number CSR flag Description 704439-501 N System board with Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in models with Windows 8 Standard 704439-601 N System board with Intel Core i5-3317U processor (1.70 GHz [2.6-GHz max turbo frequency], 3-MB cache) for use in models with Windows 8 Professional 704441-001 A Service cover 707907-001 N Heat sink 708771-001 N 35.6-cm (14.
30 Spare part number CSR flag Description 727622-601 N Intel Core i5-3437U processor (1.90 GHz, 3-MB cache) for use in models with Windows 8 Professional and with HD+ displays 727623-001 N Intel Core i7-3687U processor (2.10 GHz, 4-MB cache) for use in models without Windows 8 and with HD+ displays 727623-501 N Intel Core i7-3687U processor (2.10 GHz, 4-MB cache) for use in models with Windows 8 Standard and with HD+ displays 727623-601 N Intel Core i7-3687U processor (2.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel battery 696621-001 Before disassembling the computer, follow these steps: 1. Turn off the computer.
NOTE: In the locked position there will be no red color shown in the latch slot. SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. The SIM slot is located inside the battery bay on the right side. Before removing the SIM, follow these steps: 1. Turn off the computer.
Display assembly components (panel, bezel, webcam, microphone) All display assemblies include WLAN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. Full hinge-up displays are not spared. This section describes removing components that do not require that you entirely remove the display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel with the display assembly still attached to the computer.
b. 4. 5. Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam. If it is necessary to replace the webcam/microphone module: a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided tape.) b. Disconnect the cable (2) from the webcam/microphone module. c. Remove webcam/microphone module.
b. Rotate the top of the display panel downward (1). c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). Reverse this procedure to reassemble and install the display assembly components.
Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Hard drive/SSD drive NOTE: The hard drive spare part kit does not include the hard drive bracket, connector, or screws. The solid-state drive spare part kit includes the Hard Drive Hardware Kit, which includes the bracket, connector, and screws..
3. Lift the hard drive, and then pull the hard drive out of the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the connector from the hard drive (1). b. Remove the four Phillips PM3.0×4.0 screws (2) that secure the hard drive bracket to the hard drive. c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, connector, and screws are available in the Hard Drive Hardware Kit, spare part number 702870-001.
mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the drive (2) by pulling it away from the slot at an angle. NOTE: mSATA drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the mSATA drive.
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Service cover Description Spare part number Service cover 704441-001 Service door (RCTO) 713547-001 Before removing the service cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory slots. The top slot houses the expansion memory module and the bottom slot houses the primary memory module. Reverse this procedure to install a memory module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP hs2350 hspa+ Mobile Broadband Module 710788-001 Before removing the WWAN module, follow these steps: 1. Turn off the computer.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Atheros AR9462 802.11a/b/g/n 2 × 2 Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Keyboard Description Spare part number Keyboard 684252-xx1 Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 36). 5.
4. Insert a screw driver or similar thin tool into the keyboard release opening near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest (3). 7.
8. Remove the keyboard. Reverse this procedure to install the keyboard.
Base enclosure Description Spare part number Base enclosure 702863-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
58 3. Remove the 13 Torx PM2.0×5.0 screws that secure the base enclosure to the computer. 4. Remove the 7 Torx PM2.0×3.0 screws from the battery bay that secure the base enclosure to the computer.
5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2). Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Lift the touchpad from the computer (2). 3. Remove the touchpad. Reverse this procedure to install the touchpad. NOTE: When replacing the touchpad, make sure to install the screws into holes closer to the edge of computer.
Power connector Description Spare part number Power connector 702875-001 Before removing the power connector, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fan Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 36). a.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-3667U processor (2.00 GHz, 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80 GHz, 3-MB cache) 702849-001 Intel Core i5-3317U processor (1.70 GHz, 3-MB cache) 704439-001 Intel Core i3-3217U processor (1.80 GHz, 3-MB cache) 702847-001 Intel Core i3-3227U processor (1.
Description Spare part number Intel Core i5-3337U processor (1.80 GHz, 3-MB cache) for use in models with Windows 8 Professional and HD+ displays 727621-601 Intel Core i5-3437U processor (1.90 GHz, 3-MB cache) for use in models with Windows 8 Standard and HD+ displays 727622-501 Intel Core i5-3437U processor (1.90 GHz, 3-MB cache) for use in models with Windows 8 Professional and HD+ displays 727622-601 Intel Core i7-3687U processor (2.
● (4): Touchpad ● (5): Smart card reader 2. Remove the 2 Phillips PM2.0×4.0 screws that secure the system board to the computer. 3. Lift the left side of the system board up at an angle (1).
4. Pull the system board away from and out of the computer (2), making sure the connectors on the right side of the board (3) are clear of the computer. NOTE: To avoid breaking the board, support the right side of the system board near the heat sink (3) as you lift it up and out of the computer. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 707907-001 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations. Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to install the heat sink.
Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Smart card board Description Spare part number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, microphone) on page 38. NOTE: The display assembly is spared at the subcomponent level only. Before removing the display assembly, follow these steps: 1. Turn off the computer.
3. Open the computer and position it with the base enclosure on a table and the display hanging down. NOTE: Be sure to support the display when removing the screws. 4. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display assembly to the computer. 5. Remove the display assembly from the top cover (2). 6. To remove the display bezel: a.
b. Remove the display bezel (4). The display bezel is available using spare part number 702860-001 on models with a webcam and 702861-001 on models without a webcam. NOTE: For this procedure the display will not be connected to the computer as shown in the following image. 7. To remove the display panel: NOTE: For this procedure the display will not be connected to the computer as shown in the following images. a. Remove the four Phillips PM2.0×3.
b. Rotate the top of the display panel downward (1). c. Lift the tape that secure the display cable connector on the panel (2), and then disconnect the cable (3) from the connector (4). NOTE: For this procedure the display will not be connected to the computer as shown in the following image. 8. If it is necessary to replace the display hinges: Display hinge covers and hinges are available in the Display Hinge Kit, spare part number 702857-001. a. Remove the Phillips broadhead PM2.0×2.
9. b. Remove the display hinge covers (2) from atop the hinges. c. Remove the 2 broadhead Phillips PM2.0×2.5 screws (1) that secure each display hinge to the display enclosure. d. Lift the display hinges off the display enclosure (2). If it is necessary to replace the WLAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. 76 a. Release the WLAN antenna transceivers (1) from the clips built into the display enclosure.
c. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 702876-001. 10. If it is necessary to replace the WWAN antenna cables and transceivers: WLAN and WWAN antennas are available in the Antenna Kit, spare part number 702876-001. a. Release the WWAN antenna transceivers (1) from the clips built into the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided tape.
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type explorer, and then select File Explorer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type explorer, and then select File Explorer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
SUSE Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
6 Specifications Computer specifications Metric U.S. Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in 1.63 kg 3.6 lbs Dimensions Weight Equipped with one memory module, WLAN module, and mSATA drive Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W – or – 19.0 V dc @ 4.
35.6-cm (14.0-in) display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format HD, SVA (1366 x 768) Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, ±50° vertical (typical) 35.6-cm (14.
Hard drive specifications 500-GB* 320-GB* Height 7 mm 7 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security or SED ATA security Single track 1.5 ms 1.
Solid-state drive specifications 180-GB* 256-GB* Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Sequential Read Up to 550 MB/s Up to 460 MB/s Random Read Up to 50K IOPS Up to 46K IOPS Sequential Write Up to 520 MB/s Up to 260 MB/s Random Write Up to 80K IOPS Up to 56K IOPS Ready time, Maximum (to not busy) 2.0 s 4.0 s Logical 0.1 ms 0.
mSATA drive specifications 24-GB* 32-GB* 256-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7 ATA-7 Sequential Read Up to 160 MB/s Up to 380 MB/s Up to 490 MB/s Random Read Up to 128 MB/s Up to 180 MB/s Up to 480 MB/s Sequential Write Up to 115 MB/s Up to 80 MB/s Up to 250 MB/s Random Write Up to 16 MB/s Up to 40 MB/s Up to 100 MB/s Ready time, Maximum (to not busy) 2.0 s 4.
7 Backup and recovery Windows 7 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media NOTE: Operating system recovery media can be created only once. Thereafter, the option to create that media will not be available. 1. Select Start > All Programs > Security and Protection > HP Recovery Disc Creator. 2. Select Driver DVD or Windows DVD. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Burn button to start the burning process.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
Windows 8 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type computer, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).
NOTE: You may be prompted for your permission or password when using Refresh. See Help and Support for more information. From the Start screen, type help, and then select Help and Support. To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4.
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
6. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another computer. 7. The backup process will display a status dialog box while the backup is in progress. NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted. You may close the file browser window if desired.
The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved. Select an option and follow the on-screen instructions.
8 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT. 2. j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to de-activate it. k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it. l.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? battery management). How is this memory write protected? data to this ROM in an inappropriate manner can render the PC nonfunctional.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? upgrade is necessary to address a unique issue. Fingerprint Reader 512kByte Flash Yes Yes Stores fingerprint templates. By enrolling in HP ProtectTools Security Manager. Only a digitally signed application can make the call to write to the flash.
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor.
10 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. Display WARNING! The backlight contains mercury.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3). 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame (2) from the display panel. 11.
12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up. 15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
17. Remove the backlight frame from the display panel. 18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 24, 26 advanced system diagnostics 81, 85 antenna removal 76, 77 spare part number 23, 28, 77 Antenna Kit, spare part number 23, 28 audio, product description 2 audio-in (microphone) jack, identifying 13 audio-out (headphone) jack, identifying 13 B Backup and Restore 96, 99 base enclosure removal 57 spare part number 20, 28, 57 battery identifying 15 removal 36 spare part numbers 21, 26, 36 battery light 12 battery release latch 15 BIOS determining version 80, 84, 87 d
G graphics, product description 1 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H Hard drive spare part numbers 42 hard drive precautions 32 product description 1 removal 42 spare part numbers 21, 23, 25, 28, 29, 42 specifications 92 hard drive bracket removal 43 hard drive cover removal 41 spare part number 41 hard drive cover, illustrated 20 Hard Drive Hardware Kit spare part number 21, 24, 28, 42 hard drive light 12 hard drive recovery 98, 100 ha
Ethernet 2 external media cards 3 flash cache 1 graphics 1 hard drive 1 keyboard 3 memory module 1 microphone 2 mSATA module 2 operating system 4 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 5 solid-state drive 2 video 2 wireless 2 product name 1 R recovery partition 98, 100 recycle computer 105 reinstall Windows 102 removal/replacement preliminaries 31 procedures 36 remove everything and reinstall Windows 105 reset computer 105 steps 105 restoring the
wireless, product description 2 WLAN antennas, identifying 6 WLAN module removal 52 spare part numbers 21, 26, 52 workstation guidelines 34 WWAN antennas, identifying 6 WWAN module removal 50 spare part numbers 21, 25, 26, 50
