HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.110) (5697-8108, March 2009)

5 Troubleshooting

This chapter provides troubleshooting information should you encounter any problems when updating

the system software. Each troubleshooting section is cross-referenced to the corresponding step in

Upgrading controller firmware where the problem is likely to occur.

Many of the common problems you may encounter are included. Contact your HP-authorized support

representative for help if this information does not help your problem.

The following troubleshooting topics are covered:

• “HP Command View EVA problems” on page 57

• “Troubleshooting HP Command View EVA with a management server” on page 58

• “Troubleshooting specific Command View EVA errors” on page 58

•“View is not set or view list is null” on page 58

•“HTTP status 404, not found or status 503, no service” on page 59

•“Unknown storage system” on page 60

•“No storage systems found” on page 60

• “Solving security credentials configuration problems” on page 61

• “Solving problems selecting a storage system (Step 2)” on page 62

• “Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step 3)” on page

• “Solving problems downloading the system software file (Step 6)” on page 63

•“Invalid firmware image file (Status code 21006)” on page 63

•“Bad image header (Status code 65)” on page 64

• “Solving problems if the storage system does not come back online (Step 10)” on page 64

• “Solving problems with multiple resyncs (Step 10)” on page 65

Solving HP Command View EVA problems (Step 1)

There are a number of issues that may impact the operation of HP Command View EVA and its ability

to communicate with the storage system.

General HP Command View EVA troubleshooting tips

Use the following checklist to determine if there are problems with HP Command View EVA:

• Has an HBA failed?

• Has an EVA controller failed?

• Have you set or reset the password?

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