HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP StorageWorks 4400 Enterprise Virtual Array and HP StorageWorks 6400/8400 Enterprise Virtual Array models. This guide is intended for field personnel and customers who are experienced with Enterprise Virtual Arrays, storage area networks, and HP StorageWorks Command View EVA.
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Contents 1 Getting started .................................................................................. 9 Upgrade overview ...................................................................................................................... 9 Evaluate your configuration .......................................................................................................... 9 XCS 09522000 upgrade considerations ......................................................................................
Upgrading browsers and JREs .................................................................................................... HP Insight Remote Support Software ............................................................................................ Upgrading HP Replication Solutions Manager (optional) ................................................................ Monitoring storage system stability ..............................................................................................
Documents ........................................................................................................................ 81 Websites ........................................................................................................................... 82 Typographic conventions ........................................................................................................... 82 Index .................................................................................................
Figures 1 EVA Storage Network Properties window ................................................................... 17 2 HP Command View EVA online help ......................................................................... 17 3 Hardware Folder Properties window .......................................................................... 18 4 Checking operational state ....................................................................................... 18 5 Sample SAN Visibility report .................
Tables 1 Reference documentation ......................................................................................... 11 2 Management software version worksheet ................................................................... 16 3 HP Command View EVAPerf virtual disk statistics ......................................................... 30 4 IBM AIX timeout settings .......................................................................................... 32 5 HP Command View EVA upgrade paths .......
1 Getting started This chapter provides information about required kits and reference documentation. Check that you have met the requirements and have all the required materials before you begin the upgrade procedures described in this guide. HP Command View EVA can be implemented in two ways: • Server-based management — HP Command View EVA is installed on a management server connected to the EVA, providing management of multiple HP EVA storage systems.
total amount of time that a host I/O will be allowed to complete successfully beyond the 60 second timeout values. Note that some applications may be more sensitive to I/O delays. • Processing host I/O during the upgrade – The upgrade competes with host requests that have a higher priority, which can affect the upgrade outcome.
revision, and Assembly serial number. These blank fields do not affect I/O module operation and do not mean the upgrade was unsuccessful. HP recommends that you wait 20 minutes to see the fields become populated. If not, you can reset the I/O module; this is an optional step. However, if a disk enclosure reports a failed port or SPOF condition 20 minutes after the upgrade has completed, this will require an I/O module reset.
Document Required Location HP StorageWorks Continuous Access EVA implementation guide HP StorageWorks JREserver installation instructions SAN infrastructure documentation http://www.hp.com/support/manuals HP StorageWorks SAN Design Reference Guide Yes Click Storage Networking under Storage, and then select HP StorageWorks SAN under HP StorageWorks SAN Solutions.
IMPORTANT: Either HP Command View EVA 9.0.1 or 9.1 can be used with XCS 09522000.
Getting started
2 Pre-upgrade tasks You should perform several tasks before starting the upgrade to minimize the time required to complete the XCS upgrade procedure. The required tasks differ depending on your system configuration and HP Command View EVA implementation. They focus on upgrading components to ensure they meet the supported configuration for XCS 09522000. Table 6 provides a checklist so you can track your progress as you perform these pre-upgrade tasks.
NOTE: For complete details on EVA software compatibility, see the EVA software version compatibility table and the HP Command View EVA interoperability support table in the HP StorageWorks Enterprise Virtual Array compatibility reference. See “Required documentation” on page 11 for the link to this document. Table 2 Management software version worksheet Required version Locating version information1 Upgrade procedure HP Command View EVA (required) 9.0.1 or 9.1 1. Open HP Command View EVA.
1. Open HP Command View EVA on the management server or the management module, if applicable. The screen captures in this section reflect server-based management. The EVA Storage Network Properties window opens. Figure 1 EVA Storage Network Properties window . 2. Click Help in the Session pane. The full version number is displayed at the top of the online help window. If the version listed is earlier than 9.0.1 or 9.1, it must be upgraded. Figure 2 HP Command View EVA online help .
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the Storage Systems navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the Hardware folder to expand the navigation tree. The Hardware Folder Properties window opens. The Operational State field indicates if there is a hardware problem.
TIP: If there is an attention icon, you may still be able to do the upgrade, for example, when leveling is occurring. If any unusual icons are visible, check with HP before doing the upgrade. NOTE: If you must replace any components, see the user guide for your array model for information about replacement. See Table 1 on page 11 for links to these guides. Checking and upgrading your SAN infrastructure Estimated time to complete: Varies depending on the number of components that may require upgrade.
Installing SAN Visibility SAN Visibility is typically installed on the management server running HP Command View EVA. 1. Download SAN Visibility and SAN Visibility documentation from the following website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under Networking Solutions and Download Now. 2. Double-click the downloaded file to launch the installation. 3. Follow the on-screen instructions to install the software.
3. Select SAN Settings and enter the following information: a. Enter a name in SAN Name. You can use the default SAN Name, but HP recommends that you change it to a name that is meaningful to you. This name is used when generating reports, so it should be one that is easily recognized as being associated with the SAN on which data collection will be done.
4. 22 Click Switch Settings and enter the following information: a. Enter the IP Address of the primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover connected switches. This option automatically detects all switches connected to the switch identified by the IP address. Including all the cascaded switches increases the data collected for the report to include all the devices connected to all the switches.
5. Select Customer Details and enter the following information: a. Enter your name in Name. This information is required. b. Enter your e-mail address in E-Mail to receive the completed report. This information is required. It is not necessary to have an e-mail address connected to the EVA controller. You should enter the e-mail address where you typically receive e-mail. To enter multiple email addresses in E-Mail, separate entries with a semicolon (;). c.
dropdown list. If you have external e-mail access from your environment, this is the preferred method. • Manually—Requires you to send your data manually to HP to obtain a SAN Visibility report. If you do not have external e-mail access, use this method. Obtaining a report automatically 1. Click Data Collection. 2. Select the fabric for which you want to create a report from the Choose switch group for data collection. Check Collect data for all switch groups to create reports for all the fabrics. 3.
Obtaining a report manually The SMTP server IP address of the primary switch on the SAN is obtained by the e-mail address you entered on the Customer Details page. If SAN Visibility does not find the SMTP server or if you want to create a report manually, follow the procedure below: 1. Click Data Collection. 2. Select the fabric for which you want to create a report from Choose switch group for data collection. Check Collect data for all switch groups to create reports for all the fabrics. 3.
Figure 5 Sample SAN Visibility report . Reading the report 1. Save the attached file (.hppr file) to a preferred location. Do not change the file extension. 2. Double-click the saved file to extract the processed report. The processed report is extracted and stored at: \ExtractedProcessReports\\. 3. Navigate to the saved location and double-click the index.html file to open the report in your browser. 4. In the left navigation pane, click High Level Fabric Summary.
NOTE: After completing required upgrades, HP recommends that you create a new SAN Visibility report to verify that all upgrades are were successful. Selecting an appropriate time to perform an online upgrade To ensure the success of an online upgrade, selecting the appropriate time is essential. Because the online firmware upgrade is performed while host I/Os are being serviced, the I/O load can impact the upgrade process.
• Identify a period of time when you anticipate the I/O load on the storage system will be low. This is the window to focus on when running HP Command View EVAPerf to gather I/O data. • Run HP Command View EVAPerf to gather I/O data during the chosen window. For example, if you suspect that I/O load may be low between midnight and 2 AM on Sunday morning, run HP Command View EVAPerf during this period.
3. When the command has completed, open the file in an ASCII editor. Identify any instances where the IOPS and throughput limits have been exceeded. If the limits have not been exceeded, this may be a good period to perform the upgrade. For example, as a guideline, values should be less than 7000 IOPS and less than 70 MB/s. NOTE: Another option for displaying HP Command View EVAPerf data is to use the -csv command option, which saves the data as comma-separated values for importing into a spreadsheet.
3. When the command has completed, open the file in an ASCII editor. The virtual disk information will appear similar to that in Figure 6. Activity is reported separately for each controller accessing a virtual disk. The total activity for each virtual disk is the sum of the reported activity for each controller. A virtual disk may also be a snapshot, snapclone, or a DR group member. In the output, logical unit number (LUN) is used interchangeably with virtual disk.
Counter Description Read Miss Data Rate The rate at which data is read from physical disks because the data was not present in the array cache memory. Read Miss Latency The average time it takes to complete a read request (from initiation to information receipt) from the physical disks. Write Req/s The number of write requests per second completed to a virtual disk that were received from all hosts.
IMPORTANT: Depending on your operating system, changing timeout values may require a reboot of your system. To minimize disruption of normal operations, schedule reboots one node at a time. In a cluster environment, plan your reboots one node at a time and shut down the passive node to avoid unwanted automatic failover. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the HP-UX host may cause corruption and make the system unrecoverable.
Linux NOTE: RHEL4/SLES9 SCSI device has a default 30 second timeout value and up to 5 retries can occur. RHEL5/SLES10 SCSI device has a default 60 second timeout and also up to 5 retries can occur. In general, these timeout periods are adequate to accommodate an EVA online firmware upgrade. The following configuration recommendations apply to both RedHat and SuSE.
NOTE: • The timeout values must be increased for Emulex single path (without multipath support) and QLogic single path being used in the environment. This is not only important for online upgrades but for general data integrity. • Online controller firmware upgrades are supported with Linux boot devices. Mac OS X Online firmware upgrade is not supported for Mac OS X. All firmware upgrades must be done offline for Mac OS X servers.
OpenVMS The limit for LUN timeout is 120 seconds. NOTE: OpenVMS handles the controller reboot seen at the conclusion of the firmware update process. Disks on the controller display a Mount Verify status during the controller reboot but regain Mounted status and resume I/O operations upon the completion of the controller reboot. No changes need to be made to any OpenVMS default settings when performing an online firmware upgrade.
NOTE: For Microsoft Windows guests: set the windows SCSI timeout registry to 60secs, as follows: 1. In the windows registry, find HKEY_LOCAL_MACHINE\System\CurrentControlSet\ Services\Disk\TimeOutValue 2. Set this value to 60 decimal (3Ch). The ESX layer (VMFS, the VMware filesystem) controls timeouts of VMFS I/O. These values may vary from ESX release to release. Xen Citrix For Xen Citrix, except for NFS SR timeouts, because Citrix XenServer 5.
NOTE: Before starting the upgrade, check the release notes for the version to which you are upgrading for any details on the upgrade process. Estimated time to complete: 15–20 minutes or longer, depending on your configuration. When to perform: Any time prior to the upgrade HP Command View EVA 9.0.1 or 9.1 is required with XCS 09522000. Check the current version and upgrade the software if necessary.
6. Click Next. The CV EVA License Agreement window opens. 7. Read and accept the terms of the license agreement. 8. Click Next. The Choose Install Set window opens. Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selected by default. 9. Click Next. The Select Security Groups Configuration window opens. 10. Click Next. The installation summary window opens. 11. Verify the pre-installation summary. Click Install.
1. Ensure that: • The software icons for HP Command View EVA , HP Command View EVAPerf , and/or HP Storage System Scripting Utility appear on the desktop. • The software is available from the Start menu (for example, Start > Programs > HP Command View EVA).
1. Connect a server with a CD drive to the management module port (1, Figure 7) on the controller enclosure. Figure 7 Management module . 2. Insert the installation CD into the drive. 3. Open a browser and browse to the WOCP (Web-based Operator Control Panel): https://HP EVA storage system IP address:2373 NOTE: • If you are running a version of management module software earlier than 0001.1000 (which corresponds to XCS 09004000 or earlier), use port 2372.
9. Click OK. The Management Module Restart in Progress window opens. The image files are loaded. This step can take several minutes. IMPORTANT: The management module will restart on completion of this update. Allow up to 15 minutes to re-establish a browser connection. Do not reseat, restart, or reset the management module during this time if you are unable to reconnect from your browser.
Upgrading browsers and JREs Estimated time to complete: 10–20 minutes When to perform: Any time prior to the upgrade Ensure that you are using a supported browser and JRE. HP Command View EVA may not work correctly with an unsupported browser. The JRE is not used by HP Command View EVA, but it is needed for HP Replication Solutions Manager. It is also required for WEBES and SAN Visibility. See “Upgrading HP Replication Solutions Manager (optional)” on page 43 for more information.
Upgrading HP Replication Solutions Manager (optional) NOTE: HP Replication Solutions Manager is currently supported with server-based management only. Estimated time to complete: 10–20 minutes When to perform: Any time prior to the upgrade If HP Replication Solutions Manager is installed, you must upgrade it to version 5.0. HP Replication Solutions Manager is an optional interface for HP Business Copy EVA and HP Continuous Access EVA.
2. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. The View Events window opens. c. Click Controller Event Log. The Controller Events window opens in a new browser window. Figure 8 Controller Events (Initialized system) window . d. Check the Severity field to determine if any unexpected Critical events have occurred.
Preparing an HP Continuous Access EVA environment for upgrading NOTE: HP Continuous Access EVA is currently available with server-based management only. Estimated time to complete: Varies depending on replication configuration When to perform: As close as possible to the upgrade When upgrading an EVA in an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA implementation guide for more information.
Upgrading disk drive firmware in an HP Continuous Access EVA environment When upgrading disk drive firmware in an HP Continuous Access EVA environment, the following requirements must be met. See HP StorageWorks Continuous Access EVA implementation guide for more information. • Verify that all DR groups are not failsafe mode enabled or in the failsafe locked state (DR group failsafe mode should be disabled).
4. Enter CAPTURE CONFIGURATION, specifying the full path and filename of the output files for the configuration data. The configuration data is stored in a series of one to five files, which are scripts. The file names begin with the name you select, with the restore step appended. For example, if you specify a file name of LargeEVA.txt, the resultant configuration files would be LargeEVA_Step1A.txt, LargeEVA_Step1B, etc.
Task checklist Use the following checklist to track your progress and mark when a task has been completed. You can initial and timestamp task completion if you like. Table 6 Pre-upgrade task checklist Task Task complete Checking current controller software version, page 15 Time required: About 5 minutes When to perform: Any time before the upgrade.
Task Task complete Preparing an HP Continuous Access EVA environment for upgrading, page 45 Time required: Varies depending on replication configuration When to perform: As close as possible to the upgrade Saving storage system configuration information, page 46 Time required: 10–15 minutes When to perform: As close as possible to the upgrade HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000) 49
Pre-upgrade tasks
3 Upgrading the Enterprise Virtual Array The following steps guide you through the process of upgrading the system software. Ensure that you follow them carefully and in the specified order. Table 8 on page 68 provides a checklist so you can track your progress as you perform the upgrade. Make sure you have all the items indicated before beginning the upgrade. Solving upgrade problems If you experience any problems when performing the XCS upgrade procedure, see “Troubleshooting” on page 71 for assistance.
1. Open HP Command View EVA and click the icon of the storage system you want to upgrade. Check for hardware errors. a. Check the Hardware folder in the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the Hardware folder to expand the navigation tree. The Hardware Folder Properties window opens. The Operational State box indicates if there is a hardware problem.
3. Using HP Command View EVA, examine the controller event log and check for any critical events. a. Select the icon of the storage system you want to upgrade in the Navigation pane. b. Click View Events. The View Events page opens. c. Click Controller Event Log. The Controller Events page opens in a new browser window. d. Check the Severity field to determine if any unexpected Critical events within the last 48 hours. have occurred The most recent 400 events are displayed.
4. Verify that no changes to the storage system configuration are in progress. For example, you should not be in the process of creating a virtual disk. Configuration changes should not be made within 48 hours before beginning the upgrade. NOTE: • The leveling process does not impact the upgrade. If leveling is in progress, the upgrade can be performed. The leveling will be suspended during the upgrade and resumed when the upgrade is complete.
4. Click Disable. The Disable Password Access to Storage System window opens. 5. Select the storage system World Wide Node Name from the drop-down list. 6. Click Disable Password. A confirmation box opens. 7. Click Yes to disable the password. Step 4. Halting all host access to the storage system for an offline upgrade IMPORTANT: If you are upgrading from XCS 0950xxxx or 0952x000, an offline upgrade is optional.
3. Click Code load. The Code Load Selection window opens. Figure 12 Code Load Selection window – storage system . 4. Select Code Load Storage System and click Select. 5. The Code Load Storage System – Page 1 window opens. Figure 13 Code Load Storage System-Page 1 window . 6. Click Browse, navigate to the installation CD (that was created from the download .ISO image.) and select the appropriate file as shown in the following table.
7. Click Next Step. The Code Load Storage System-Page 2 window opens listing any pre-update application notes. Read them before continuing. Two confirmation screens appear. Respond to both by entering YES (all uppercase) to proceed. Figure 14 First code load confirmation screen . Figure 15 Second code load confirmation screen . 8. Click Next Step. The new storage system software is copied to the controllers and validated.
9. The upgrade process begins and the Initializing firmware code load page opens (see Figure 16). This page is displayed until the upgrade is complete and the controllers restart. During this interval both controllers resynchronize and begin operating on the new controller software. Once the resynchronization is complete, the controllers begin processing host I/Os. Figure 16 Initializing software code load .
11. This step only applies for an offline upgrade. Power on the storage system: a. Power on the circuit breakers on both EVA rack power distribution units. Verify that all disk enclosures are operating properly. The status indicator and the power indicator should be on (green). b. Power on each controller (EVA6400/8400) or the controller enclosure (EVA4400). c. Allow the array to start up completely. d. Start HP Command View EVA and verify connection to the storage system.
1. In HP Command View EVA, go to the Hardware folder in the Navigation pane and select a disk enclosure. The Disk Enclosure Properties window opens. 2. Select the I/O tab. 3. Verify that 0073 displays in the Firmware revision field (for both I/O module A and B). See Figure 19. If so, the upgrade was successful. If not, resetting the I/O module is recommended. Figure 19 I/O tab of Disk Enclosure Properties window .
Figure 20 Blank fields on I/O tab . To reset the I/O module: • You must reset one I/O module at a time. • Before each I/O module reset, check the I/O tab of the Disk Enclosure Properties window to ensure there are no other exception conditions that may conflict with the reset. For example, if you want to reset I/O module B, check that I/O module A is in an optimal state (and vice versa). • Wait at least one minute between resets.
firmware complements the operation of the controller software and, for best results, the two should be used together. • When upgrading many (more than about 20) disk drives online, a loop may fail; to reduce the chance of such a loop failure, upgrade about 15 or 20 drives, then pause the activity for several minutes by navigating away from the upgrade. Continue after a few minutes.
4. Open and log into HP Command View EVA. 5. In the Navigation pane, select the array for which you want to update hard disk drive firmware. The Initialized Storage Systems Properties window opens. 6. Click Code load. The Code Load Selection window opens. Figure 21 Code Load Selection window — disk drives . 7. Select Code Load Disk Drives On Line and click Select. The Code Load Disk Drives On Line - Page 1 window opens. Figure 22 Code Load Disk Drives — Page 1 window . 8.
9. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 23 Code Load Disk Drives – Page 2 window .
10. Click Next step. The disk drive firmware upgrade begins. A status page opens indicating the progress as each disk drive is upgraded. The disk drives are upgraded sequentially. Depending upon the I/O load on the storage system, it can take 30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45 second intervals, so you must wait to see which disk drives are complete. CAUTION: If you select any array in the Navigation pane to manage it, the disk drive upgrade stops.
Figure 25 Code Load Disk Drives – Page 3 window . 11. Click Finish. Upgrading firmware on an individual disk If it is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading disk drive firmware on an individual disk can be performed online or offline, unless the disk is a member of a disk group that contains Vraid0 virtual disks.
• • • • • 8 to 16 characters in length Can include upper or lower case letters Can include numbers 0 - 9 Can include the following characters: ! “ # $ % & ‘ ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } Cannot include the following characters: space ~ \ Enabling password access in HP Command View EVA Estimated time to complete: 10 minutes You must enable password access in HP Command View EVA. To enable password access to a storage system, perform the following steps: 1.
After the storage system software and disk firmware have been successfully upgraded, the storage system can be returned to normal operation. 1. Using HP Command View EVA, check the overall status of the storage system to ensure there are no problems. For instructions on checking the status, see “Step 1. Checking the health of the Enterprise Virtual Array” on page 51. 2. If you did on offline upgrade, perform the following steps: a. Restart any host servers that were shutdown for the upgrade. b.
Task Task complete Step 4. Halting all host access to the storage system for an offline upgrade, page 55 Time required: Varies by host. Must be performed for each host accessing the storage system • Halt all applications accessing the storage system. • Stop all I/O to the storage system. Step 5. Upgrading controller software, page 55 Time required: 25–30 minutes Things you will need: • HP StorageWorks 09522000 controller software Step 6.
Upgrading the Enterprise Virtual Array
4 Troubleshooting This chapter provides troubleshooting information should you encounter any problems when updating the system software. Each troubleshooting section is cross-referenced to the corresponding step in “Step 5. Upgrading controller software” on page 55 where the problem is likely to occur. Many of the common problems you may encounter are included. Contact your HP-authorized support representative for help if this information does not help your problem.
Troubleshooting HP Command View EVA with a management server Use the following steps to isolate problems that may occur when using HP Command View EVA with a management server: 1. Check the EVA compatibility reference to ensure that the version of HP Command View EVA you are using is compatible with the XCS version. For complete details on EVA software compatibility, see the “HP Command View EVA interoperability support” table in the HP StorageWorks Enterprise Virtual Array compatibility reference.
Resolution Click OK. Wait one to five minutes, depending on the size of the storage system, and try the command generating this message again. If you still cannot see the storage system, stop and restart HP Command View EVA. HTTP status 404, not found or status 503, no service Symptom The content pane shows an HTTP Status 404, Not Found or HTTP Status 503, No Service message. Cause These messages indicate that the server responded, but it could not find the page being requested.
Unknown storage system Symptom HP Command View EVA reports an unknown storage system for a storage system that should be displayed. Cause of the error HP Command View EVA may have lost communication with the controllers. Two possible scenarios are: • The HBA in the management server may have timed out commands to the controllers. See “Unknown storage system—cause 1” on page 74 below. • The controllers are running a version of XCS that HP Command View EVA does not recognize.
Corrective action Table 10 Possible causes and corrective actions when no storage system found Possible Cause Corrective Action The management server may not be able to communicate with either controller. Check the connection configuration between the management server and the controller pair. The management server must have a communication path to both controllers in case one controller loses communications with the server.
Access control 1. The user's security group is checked to control access to various functions and web pages with HP Command View EVA. 2. If the user belongs to the HP Storage Admins group, access is granted. 3. If the user belongs to the HP Storage Users group and the web page allows access to users with the View HP Storage privilege, access is granted. 4.
Drive code load - The StorageCell is in device discovery, and the requested operation cannot be served Restart the disk drive firmware upgrade. Invalid Target Handle Check the drive properties in the HP Command View EVA GUI for problems. Resolve the problem and restart the disk drive firmware upgrade. Not a supported version Restart the HP Command View EVA service and retry the disk drive firmware upgrade. The disk cannot be code loaded because disk is part of a RAID0 group.
Figure 28 Status icon for a bad storage system . Solving problems disabling DR group failsafe mode There are a number of issues that may occur with HP Continuous Access EVA. The following website provides access to information for troubleshooting problems with HP Continuous Access EVA: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us& prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us Click Troubleshoot a problem under Tasks for HP StorageWorks Continuous Access EVA Software.
Figure 29 Invalid image file (Status code 21006) . Bad image header (Status code 65) HP Command View EVA sends the XCS controller software to the controller in segments. As each segment is received, it is validated by the controller. HP Command View EVA monitors each segment transfer and displays the transfer status information. If a problem occurs, the process stops and HP Command View EVA displays the segment transfer that was not successful.
• Check any WEBES messages. 1. Double click on the System Event Analyzer icon on the management server to run WEBES. 2. Click Full View under either System Log or the appropriate storage system in the left navigation pane. • Check the storage system event logs. 1. Run HP Command View EVA and log in. 2. Select the storage system whose logs you want to view. 3. Click View events to view the event logs that can be displayed.
5 Support and other resources Contacting HP HP technical support Telephone numbers for worldwide technical support are listed on the HP support website: http://www.hp.
Websites • HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.
Convention Element CAUTION: An alert that calls attention to important information that if not understood or followed can result in data loss, data corruption, or damage to hardware or software. IMPORTANT: An alert that calls attention to essential information. NOTE: An alert that calls attention to additional or supplementary information. TIP: An alert that calls attention to helpful hints and shortcuts.
Support and other resources
Index A agent options, using, 54 analyzing storage system I/O, 27 array checking for errors, 17, 51 B backup, 36 Bad image header error, 79 browsers recommended versions, 42 C HP Command View EVA checking hardware, 18, 52 disabling passwords, 54 installing, 37 online help, 17 upgrading, 37 web server interaction, 73 HP technical support, 81 I installation typical, 37 Invalid firmware image file error, 78 checking hardware status, 18, 52 cluster symbol, 77 code load restrictions, 45 collecting configura
R Replication Solutions Manager, 43 RSM See Replication Solutions Manager S SAN Visibility, 19 selecting online upgrade time, 27 software, 12 status code 21006, 78 65, 79 storage system passwords, 67 T technical support HP, 81 time estimate adding passwords, 66 clearing passwords, 54 disabling password access, 54 troubleshooting HP Command View EVA errors, 72 management appliance errors, 72 U unmappable hardware folder, 18, 52 upgrade preparation, 18, 51 upgrading HP Command View EVA, 37 Replication Solu