HP MediaSmart Server - Installation and Troubleshooting Guide

Troubleshooting 37
What to do if the server
is unresponsive
• To force a shutdown and
restart.
This should only be done if
all other shutdown options
fail. The forced shutdown
may result in data loss.
To force a shutdown and restart:
1 On the back of the server, hold in the Power button for at least 4
seconds to force the server to shutdown.
2 After the server is completely off, press the Power button to restart.
Power on indicator is
off.
The server is not powered
on.
To power on the server:
1 Make sure the power cord is fully plugged into the server and a
powered electrical outlet.
2 If plugged into a surge protector or power strip, make sure the
device is switched on.
3 Press power button on rear of unit to turn power on.
Why is the hard drive
light-bar purple?
A purple light bar
indicates that a hard drive
has been installed, but has
not been initialized. It
occurs in the following
conditions.
• When setting up the server for first time—the light-bar is purple until
the set up on the first computer is complete.
• The drive has been removed from total storage—for example, when
removing a drive from the drive bay.
• When adding a new drive, before it has been added to server storage.
Why is the hard drive
light-bar red?
A red light-bar
indicates the following.
• That a hard drive has failed and must be replaced. Additionally, the
connected computers show the following:
• Red icon on the task tray.
• Red indicator on the Windows Home Server Console Network
Health tab.
Table 1: Common Troubleshooting tips for the Server
Question/Issue Probable Cause Answer/Resolution