HP MediaSmart Server - Installation and Troubleshooting Guide

42 Chapter 5
File transfer failure What to do about a failure
when transferring photos or
video clips to the HP
MediaSmart Server from
your computer.
File transfer failure
1 Compare the files and try transferring the missing files again.
2 If the transfer fails again, check that you can access the Windows
Home Server.
3 If you cannot access the Windows Home Server please see the
following tip:
4 Check the Event Viewer to see if the System logs loss shows a
disconnect:
• In Windows XP, click Start , Control Panel , Performance and
Maintenance
, Administrative Tools , and then select Event
Viewer
.
• In Windows Vista, click Start , Control Panel , System and
Maintenance
, Administrative Tools , and then select Event
Viewer
. network (subnet).
5 If the computer that you transferring files from is connected
wirelessly to the network, try connecting it with an ethernet cable.
• In Windows XP, click Start , Control Panel , Performance and
Maintenance
, Administrative Tools , and then select Event
Viewer
.
• In Windows Vista, click Start , Control Panel , System and
Maintenance
, Administrative Tools , and then select Event
Viewer
.
Table 1: Common Troubleshooting tips for the Server
Question/Issue Probable Cause Answer/Resolution