HP MediaSmart Server - Installation and Troubleshooting Guide

52 Chapter 5
Troubleshooting Tips for Webshare
Table 6: Common Troubleshooting tips for Webshare
Question/Issue Probable Cause Answer/Resolution
Why cannot I share my
album? Server users can
create albums, but not
share them.
Detailed information is available in the Online User’s guide.
Why cannot a visitor
add photos? They need
space allocated.
Detailed information is available in the Online User’s guide.
How do you set up an E-
mail address for a Home
Server user?
Detailed information is available in the Online User’s guide.
What is the difference
between photos in
Shared Folders and
photos in Webshare?
Detailed information is available in the Online User’s guide.
How to add photos from
your photos shared
folder to your webshare.
Cannot access/browse
server shares from the
photo selector.
1 Use the photo loader, on the left hand side to browse Network
Neighborhood (XP PCs) or Network (Vista PCs).
2 If your server shared folder does not show up in this list, then use
the desktop shortcut to access shared folders on the server, right
click on the shared folder you wish to use, and click on "map
network drive".
3 The next time you use the photo loader, browser to my computer
and select the drive previously mapped.