HP MediaSmart Server - Installation and Troubleshooting Guide

54 Chapter 5
Clicking on photo
Webshare on CC Does
Not Open
No Default Browser. Select a default browser or reboot PC.
Webshare administrator
cannot delete Visitor
account.
Added visitor as User in
WHS Console.
Add the visitor in webshare instead on in the Admin Console.
Visitor can create a
photo album and add
pictures but the album
doesn't display.
Visitor does not have auto-
approve rights.
This is expected behavior for a Webshare Visitor who has permission
to add photos. The photos must be approved by a Webshare
administrator before they will display in the photo album.
Visitor can create a
photo album and add
pictures but the album
doesn't display the
pictures.
Visitor does not have auto-
approve rights.
This is expected behavior for a Webshare Visitor who has permission
to add photos. The photos must be approved by a Webshare
administrator before they will display in the photo album.
Visitor cannot download
pictures and sees a
message telling them
that they cannot
download pictures.
Visitor does not have
download rights.
Downloading permissions are set by the Webshare administrator.
Visitor cannot add
pictures and sees a
message telling them
that they can't add
pictures.
Visitor does not have add
rights.
Permission to add pictures to photo albums are set by the Webshare
administrator.
Table 6: Common Troubleshooting tips for Webshare
Question/Issue Probable Cause Answer/Resolution