HP MediaSmart Server - Installation and Troubleshooting Guide

56 Chapter 5
Clicking on Photo
Webshare on CC causes
command error.
Unknown. Click OK on error and attempt to open Photo Webshare again.
Browser cannot display
the page when
accessing through URL.
• UPnP disabled.
• Websites are turned off.
• Multiple DHCP devices
are on the network.
• Accessing the server
through the URL while
behind the same router
has known issues.
• Upnp not supported by
router.
• Enable UPnP.
• Turn Websites on.
• Verify that there is only one DHCP server on the network - VOIP
devices often are DHCP servers.
• Access the server through the local name (Photo Webshare in CC) and
use the URL when outside the network.
• Enable port forwarding for ports 80, 443, and 4125 to the server's IP
address.
Table 6: Common Troubleshooting tips for Webshare
Question/Issue Probable Cause Answer/Resolution