HP MediaSmart Server - Installation and Troubleshooting Guide

60 Chapter 5
Troubleshooting Tips for iTunes
Table 9: Common Troubleshooting tips for iTunes
Question/Issue Probable Cause Answer/Resolution
iTunes aggregator does
not appear to be
working.
• No music in iTunes
library.
• Accounts may not
match or guest account
disabled.
• Add music to library.
• Check C:\Program Files\Hewlett-Packard\Media Aggregator.txt.
• Fix account synchronization.
• Enable guest account.
Song selection from the
server is not updating
with new additions.
Server has not refreshed
yet.
• Wait for the Server to synchronize.
• Click on eject button on the Server bar.
Podcasts not showing in
playlist.
Podcast will not show in
playlist.
Podcasts copied over will not show in playlist for server.