HP MediaSmart Server - Installation and Troubleshooting Guide

Troubleshooting 61
Troubleshooting Tips for Upload Photos
Table 10: Common Troubleshooting tips for Upload Photos
Question/Issue Probable Cause Answer/Resolution
Unable to upload
images.
• Installs may be blocked
by browser security.
• Just inserted the drive
while Upload photo
was loading.
• Pop up blocker blocked
install.
• ActiveX is disabled.
• Not using Internet
Explorer.
• Click to enable download/install at top of browser.
• Reinsert the thumb drive.
• Disable pop up blocker, or enable pop ups for the URL.
• Enable ActiveX.
• Use Internet Explorer.