HP MediaSmart Server - Installation and Troubleshooting Guide

64 Chapter 5
If you have chosen to use
your own E-mail provider
to send Photo Webshare
announcements and these
E-mail announcements
have not been received by
the people on your lists.
• Ensure that SMTP
server information is
correct.
• Check that you
enabled E-mail
notification for the
group.
• SMTP: contact your ISP to insure the information you entered is correct.
• Check that the persons who have not received the E-mail are in the
correct group.
Emailed link not opening. Website Connectivity
Not On
Turn on Website Connectivity.
E-mail is not received. Wrong E-mail address
entered.
Verify that the correct E-mail address was entered.
Table 12: Common Troubleshooting tips for E-Mail
Question/Issue Probable Cause Answer/Resolution