ATM Configuration and Troubleshooting Guide

Troubleshooting
Chapter 9176
identify the actual location of the problem.
The troubleshooting procedures described in this chapter are presented
in the form of flowcharts that help you check the following:
• The ATM hardware and software installation.
• Specific PVC and SVC connections.
• Your LAN Emulation configuration.
• Your High Availability configuration.
You might also need to refer to the troubleshooting information and
flowcharts in the manuals listed in “Related General Information” on
page xviii to check other types of connectivity, including subnetting.
In addition to troubleshooting information, this chapter provides details
for resetting an ATM adapter and how to contact your HP
representative.
NOTE Perform the tests in this chapter before contacting your HP
representative. Record the test results and collect the information listed
under “Contacting Your HP Representative” on page 281 before you call
HP.
This chapter contains the following sections that describe how to
troubleshoot the HP ATM product:
• “Before You Begin Troubleshooting” on page 178.
• “ATM Commands” on page 180.
• “Determining Which ATM Adapters You Have” on page 182.
• “Resetting an ATM Adapter” on page 185.
• “Restarting an ATM Adapter” on page 186.
• “Resetting/Restarting an ATM Network Interface” on page 187.
• “Stopping an ATM Adapter” on page 188.
• “Stopping an ATM Network Interface” on page 189.
• “Troubleshooting the ATM Adapter and Software Installation” on
page 190.