ATM Configuration and Troubleshooting Guide

Troubleshooting
Troubleshooting the ATM Adapter and Software Installation
Chapter 9 193
Hardware Station Crd Hardware Net-Interface NM MAC HP DLPI Mjr
Path Address In# State NameUnit State ID Type Support Num
8/8 0x112233445566 0 UP atm0 UP 4 ATM No 163
10/12/6 0x0800098421C7 0 UP lan0 UP 5 ETHER Yes 52
Example (HP-UX 11.X):
Hardware Station Crd Hdw Net-Interface NM MAC HP-DLPI DLPI
Path Address In# State NamePPA ID Type Support Mjr#
8/4 0x080009C62C54 0 UP atm 0 ATM No 163
N/A 0x000000000000 0 UP cip100 1 IPATM No 143
8/8 0x080009C6FCA3 1 UP atm1 0 ATM No 163
N/A 0x000000000000 1 UP cip101 2 IPATM No 143
10/12/6 0x080009D4668D 0 UP lan0 snap0 3 ETHER Yes 119
N/A 0x080009C62C54 0 UP el100 6 ETHER No 145
N/A 0x080009C62C54 0 UP el200 7 ETHER No 145
N/A 0x000000000000 0 DOWN el0 0 ETHER No 145
C Reinstall the product. If lanscan reports that the hardware state for
the ATM adapter is DOWN, the adapter cannot send or receive packets due
to a hardware, firmware, or driver state problem (ensure that the ATM
adapter has not been stopped with atmstop). This might mean that the
product has not been properly installed. Reinstall the product, then start
the troubleshooting procedure again.
If lanscan returns an error after the product has been reinstalled, follow
these steps:
Step 1. Log in as root.
Step 2. Type sam to start SAM.
Step 3. If SAM can detect the ATM adapter, there is a problem with lanscan
(SAM uses a built-in lanscan-like utility).
Step 4. Continue with the troubleshooting procedure.
Step 5. Contact HP about the separate lanscan problem.
D Call HP. See “Contacting Your HP Representative” on page 281 before
calling HP.
E Check the adapter LEDs. Consult the appropriate hardware
installation guide and check whether the LED display on the adapter
indicates a successful installation and correct cabling.