Troubleshooting
Diagnostic Flowcharts
Chapter 4
51
• Check the dmesg/syslog output and look for error messages pertaining to
gelan/igelan or btlan. Also, check the nettl log messages. If there are errors, check
the card installation and reset or re seat the card. The following log files are created
by NetTL:
— For releases prior to HP-UX 11i: nettl.LOG-00 and nettl.LOG-01
— For release HP-UX 11i and later: nettl.LOG000 and nettl.LOG001
• Verify the status of the card’s LEDs. If the Link LED = OFF or for gelan, all Speed
LEDs = ON, check the card installation and reset and/or re seat the card. If a card’s
LEDs are now displayed correctly, continue to Link Level Test.
• If all Speed LEDs = OFF or Link LED = Flashing, check for an incorrect or faulty
network cable or connector. Ensure that your switch is capable of the appropriate
speed (1000 Mbit/s for Gigabit and 10/100 Mbit/s for Fast Ethernet) operation.
Ensure that the switch (or immediate link partner) and card are set to the same
autonegotiation settings. Then, go to Configuration Tests (Flowchart 8). Otherwise,
if the Link LED or one of the Speed LEDs is on, continue to the Link Level Test
(Flowchart 2).
NOTE On a Gigabit Ethernet card, if both Link and Activity LEDs are on and there is no
network connectivity, it could mean that the I/O cage is not seated well. Remove and re
seat the entire PCI-X I/O cage and reboot.
