Troubleshooting
Contacting Your HP Representative
Chapter 4
76
• Prepare a listing of the HP-UX I/O configuration you are using for your HP
representative to further analyze. Use the ioscan(1M) command to help collect this
information.
• Try to determine the general area within the software where you think the problem
exists. See the appropriate reference manual and follow the guidelines on gathering
information for that product.
• Document your interim, or workaround, solution. The cause of the problem can
sometimes be found by comparing the circumstances in which it occurs with the
circumstances in which it does not occur.
• Create copies of any Internet or Ethernet link trace files that were active when the
problem occurred for your HP representative to further analyze.
• In the event of a system failure, a full memory dump must be taken. Use the
HP-UX utility savecore(1M) to save a core dump. Send the output to your HP
representative.
• Run the lanadmin command to collect card configuration and statistics. Examples:
$ lanadmin -x card_info
ppa
$ lanadmin -x stats drv
ppa
In these examples, ppa is the physical point of attachment of the card.
