HP High- Per formance Secure Hard Disk Setup Guide
HP High-Performance Secure Hard Disk Setup guide
© 2008 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction HP Secure Hard Disk products ............................................................................................................ 2 Supported printers/MFPs ..................................................................................................................... 3 Product accessibility .............................................................................................................................
5 Customer support HP support online ............................................................................................................................... 37 HP support by phone .......................................................................................................................... 38 Appendix A Specifications Electrical ............................................................................................................................................. 39 Environmental ..
1 Introduction HP Secure Hard Disks provide hardware-based encryption to secure sensitive print, scan, and copy data-at-rest on single and multiple function printing devices. HP Secure Hard Disks use the advanced encryption standard (AES), and are equipped with versatile time saving features and robust functionality. The HP Secure Hard Disk includes the following features: ● Easy to install and configure. ● Managed with the HP embedded Web server or HP Web Jetadmin.
HP Secure Hard Disk products 2 Product Name Part Number HP High-Performance Secure Hard Disk J8018A HP High-Performance Secure EIO Hard Disk (HP Secure Hard Disk lock adapter) J8019A Chapter 1 Introduction ENWW
Supported printers/MFPs Table 1-1 Supported printers/MFPs HP printer/MFP model number Available HP Secure Hard Disk product HP LaserJet CP3525, CM4730, CM6030, CM6040 M3027, M3035 HP High-Performance Secure EIO Hard Disk (J8019A) HP LaserJet CM3530, DS9250c, M4345, M5025/M5035, M9040/M9050 HP High-Performance Secure Hard Disk (J8018A) HP High-Performance Secure EIO Hard Disk (J8019A) ENWW Supported printers/MFPs 3
Product accessibility For information on our commitment to accessibility of HP Secure Hard Disk products: 4 ● Visit the HP Web site at http://www.hp.com/accessibility. ● Send an email message to: accessibility@hp.com.
2 Installation Use the information in this section to install the HP Secure Hard Disk in your compatible printer/MFP. Once installed, you can use the HP embedded Web server (or HP Web Jetadmin) to manage the HP Secure Hard Disk. CAUTION: Your HP Secure Hard Disk contains electronic components that might be damaged by static electricity through electrostatic discharge (ESD). To prevent ESD damage, maintain frequent contact with any bare sheet metal surface on the printer.
● The appropriate HP Secure Hard Disk for your printer/MFP. ◦ HP High-Performance Secure EIO Hard Disk (J8019A). For added physical security, this HP Secure Hard Disk (J8019A) includes an EIO lock adapter (callout 1). The adapter can be outfitted with a Kensington-type lock (with or without a cable). Contact the Kensington Computer Products Group for information about a compatible lock.
◦ HP High-Performance Secure Hard Disk (J8018A). This HP Secure Hard Disk (J8018A) includes pre-mounted disk rails that are typically required for installation in the formatter door. ● The latest version of the printer/MFP firmware. If you are installing an HP Secure Hard Disk in an existing printer/MFP, verify that it contains the latest firmware. For firmware upgrade instructions, see the setup or use guides provided with your printer/MFP.
NOTE: After the firmware upgrade, the check box to Automatically enable encryption when powered on is selected by default. To manually provide a drive password, select Manually Specify Drive Password from the HP Encrypted Hard Drive Configuration selections. Once installed, the HP Secure Hard Disk automatically locks to the printer/MFP. Because all data on the HP Secure Hard Disk is encrypted, it is unreadable if removed from the printer/ MFP.
Check printer/MFP operation Before attempting to install the HP Secure Hard Disk, print a printer configuration page to verify that your HP printer/MFP is working properly. The configuration page displays the operating status of the printer/MFP. The steps to print a configuration page vary with each printer/MFP model. For models with a control panel, a menu map is provided to navigate the control panel menus.
Backup data and note configuration settings Because only the HP Secure Hard Disk will be operational, backup any data that you need from the standard (non-encrypted) hard disk(s). After installation, restore the data to the HP Secure Hard Disk. In addition, you must reinstall any third-party applications, fonts (including specialized fonts), and Postscript packages. Configuration settings are lost and should be noted before installing the HP Secure Hard Disk.
Erase existing hard disk data Before installing the HP Secure Hard Disk, you should securely erase the data from existing EIO or internal hard disk drives when you complete either of the following procedures: ● Replace an existing non-encrypted hard disk (either EIO or internal) with an HP Secure Hard Disk. ● Install an HP Secure Hard Disk in a printer/MFP that contains a secondary (non-encrypted) hard disk. If the secondary hard disk remains in the printer/MFP, it is deactivated and not accessible.
Install the EIO HP Secure Hard Disk (J8019A) Use this section to install the HP High-Performance Secure EIO Hard Disk (J8019A). CAUTION: Verify that you have backed up any data that you need to keep from the non-encrypted hard disks. Use Secure Disk Erase or a similar utility to erase the standard non-encrypted hard disks before removal or deactivation. NOTE: Before you begin, locate the setup or use guides provided with your printer/MFP. 1.
Install the HP Secure Hard Disk lock adapter To install the HP Secure Hard Disk lock adapter (for use with an optional Kensington-type lock), use the following steps: ENWW 1. Place the included lock adapter over the EIO HP Secure Hard Disk. 2. Install the optional Kensington-type lock that you purchased for this purpose. (The lock is not provided with the EIO lock adapter.
14 3. Turn to the locked position and remove the key. 4. Continue with Confirm HP Secure Hard Disk operation on page 19.
Install the HP Secure Hard Disk (J8018A) Use the appropriate section to install the HP High-Performance Secure Hard Disk (J8018A). NOTE: Before you begin the installation procedure, locate the setup or use guides provided with your printer/MFP.
7. Connect the data and power cables. 8. Close the formatter cage door making sure that it is properly latched to the formatter cage. 9. Carefully align the formatter board and slide it back into the digital sender. 10. Tighten the thumb screws. 11. Reconnect the power and all interface cables and turn the digital sender on. 12. Continue with Confirm HP Secure Hard Disk operation on page 19.
c. Slide the hard disk to remove it from the slot. 2 5. Slide the new HP Secure Hard Disk into the slot on the formatter cage door ensuring that the black plastic latch on the left side is firmly seated. 6. Connect the data and power cables to the HP Secure Hard Disk. 7. Close the formatter cage door and replace the formatter cover, if required. 8. Reconnect the power and all interface cables and turn the printer/MFP on. 9. Continue with Confirm HP Secure Hard Disk operation on page 19.
2. Locate the formatter at the rear of the printer/MFP and remove the thumb screws (callout 1). (See the setup or use guides provided with your printer/MFP for the specific location of the formatter.) 1 3. Pull the formatter out of the printer/MFP and lay it on a clean, flat, grounded surface with the hard disk slot facing up. 2 4. If you are replacing an existing internal hard disk, use the following steps: a. Carefully disconnect the data and power cables. b.
9. Reconnect the power and all interface cables and turn the printer/MFP on. 10. Continue with Confirm HP Secure Hard Disk operation on page 19. Confirm HP Secure Hard Disk operation After initially installing the HP Secure Hard Disk, confirm that it is operating correctly by using the HP embedded Web server. NOTE: Use this section when you first install the HP Secure Hard Disk and are initially verifying printer/ MFP operation. Otherwise, use the Troubleshooting on page 29 section.
Review the previous step. If you cannot resolve the issue, see Troubleshooting on page 29.
Restore data and reinstall applications After verifying that the HP Secure Hard Disk is operating correctly, you can restore data from your backup and reinstall third-party applications. Use the following list to verify your progress: ● MFP Address Book, Distribution Lists, and Authorized User List To restore previously saved data using the HP embedded Web server, select Digital Sending Tab and Import/Export. Follow the instructions for importing.
22 Chapter 2 Installation ENWW
3 Manage the HP Secure Hard Disk This section contains general information about the HP Secure Hard Disk, and then specific instructions for managing the HP Secure Hard Disk.
General information This section contains general information about managing your HP Secure Hard Disk. ● Standard hard disks are disabled ● Hard disk priority Standard hard disks are disabled After the HP Secure Hard Disk is installed, any standard (non-encrypted) EIO or internal hard disks that remain in the printer/MFP are disabled. Also, if you install a standard hard disk in a printer/MFP after an HP Secure Hard Disk is installed, that standard hard disk is automatically disabled.
CAUTION: Installing more than one HP Secure Hard Disk in a printer/MFP can disable a previously functioning HP Secure Hard Disk. For example, if you install an internal HP Secure Hard Disk in a printer/ MFP that contains a functioning EIO HP Secure Hard Disk, the EIO disk is disabled and no longer accessible.
Reinitialize, Disable, or Erase the HP Secure Hard Disk When required, use the HP embedded Web server to reinitialize the HP Secure Hard Disk, disable encryption, or perform a secure storage erase. NOTE: For additional information about the HP embedded Web server and the supported Web browsers, see the setup or use guides for your printer/MFP model. For information about when to use these options, see Troubleshooting on page 29.
Disable encryption The HP embedded Web server option Disable encryption and continue, disables encryption on the printer/MFP. Use this option when a printer/MFP is configured to use an HP Secure Hard Disk, but a standard (non-encrypted) hard disk is installed in its place. Using this option assumes that you want to disable encryption and continue using the standard (non-encrypted) hard disk. Otherwise, you must locate and install the correct HP Secure Hard Disk that is locked to this printer/MFP.
28 Chapter 3 Manage the HP Secure Hard Disk ENWW
4 Troubleshooting ● Solve general problems ● Control panel messages ● Printer configuration page messages ● Embedded Web server messages ● Reset to factory defaults NOTE: For general troubleshooting issues, see the setup or use guides provided with your printer/ MFP.
Solve general problems Use the following checklist to address general HP Secure Hard Disk issues. For other issues, use the control panel, printer configuration page, or the HP embedded Web server. 1. If the Ready light is not on, ensure that the power cable is properly connected and the power switch for the printer/MFP is turned on. 2. If the printer/MFP control panel display does not show Ready, verify that all cabling was properly reconnected. 3.
Control panel messages Review the following information about control panel messages. NOTE: Control panel information about the HP Secure Hard Disk is limited to short warning messages about drive and encryption status. For more information about the message, use the HP embedded Web server. Some printer/MFP functions might be limited until an error condition is resolved. Control panel message Description Recommended action Expected drive missing The printer/MFP was locked to an HP Secure Hard Disk.
Hard Disk Encryption Status Message Recommended Action ENABLED Normal status when an HP Secure Hard Disk is installed. None. DISABLED Disk is capable of encryption. However, encryption is disabled. Enable encryption using the HP embedded Web server or HP Web Jetadmin. CAUTION: Data on this hard disk is not encrypted. DISABLED: Expected Drive Missing Incorrect hard disk installed. The printer/MFP was expecting an HP Secure Hard Disk that was previously locked to this printer/MFP.
Embedded Web server messages Use the HP embedded Web server to review status messages. 1. Start a supported Web browser and enter the IP address or host name of the printer/MFP as the URL. 2. From the HP embedded Web server page, select the Settings tab, and then select Security. 3. In the Hard Drive and Mass Storage Security Settings section, select Configure. The HP Secure Hard Disk status is displayed, which includes the type, serial number, drive status, and encryption status. 4.
Table 4-2 Warning Messages Hard Disk Drive Status Hard Drive: Serial Number: Drive Status: Meaning/Description Recommended Action Internal (encryptable) HP Secure Hard Disk installed. 0987654321 However, it is not locked to the printer/MFP and it is not encrypting data. Select Enable Encryption using Random Drive Password (Recommended), or Manually Specify Drive Password, and then select Enable Encryption.
Table 4-3 Error Messages (continued) Hard Disk Drive Status Drive Status: Encryption Status: Hard Drive: Serial Number: Drive Status: Encryption Status: Hard Drive: Serial Number: ENWW Meaning/Description Recommended Action Standard (non-encrypted) hard disk is installed. However, an HP Secure Hard Disk was previously locked to this printer/ MFP. select Disable encryption and continue. Internal (not encryptable) Incorrect hard disk installed.
Reset to factory defaults Resetting to factory defaults does not reset an HP Secure Hard Disk that is locked to a printer/MFP. NOTE: For information about the factory default values, see the setup or use guides for your printer/ MFP.
5 Customer support Contact customer support using the following methods. HP support online Click your way to a quick solution! The HP Web site at http://www.hp.com/support is a great place to start for information about your HP Secure Hard Disk – 24 hours a day, 7 days a week.
HP support by phone Highly trained technicians are ready to take your call. For toll-free phone support in the USA and Canada, call HP support at: 1-800-HPINVENT (1-800-474-6836) For the most recent HP support telephone numbers and available services worldwide, visit http://www.hp.com/support. NOTE: The phone numbers listed may not be toll-free. Telephone fees are the responsibility of the caller. Rates may vary. Contact your local telephone company for current rates.
A Specifications ● Electrical ● Environmental ● Electromagnetic ● Acoustic ● Safety Electrical Electrical power is supplied by the device EIO slot. 1.25 A maximum @ 3.3 V nominal Environmental Operating Non-Operating 0° to 55° C -40° to 70° C (32° to 131° F) (-40° to 158° F) Relative Humidity (noncondensing) 15% to 95% at 40° C (104° F) 15% to 95% at 65° C (149° F) Maximum Altitude 4.6 km (15,000 ft) 4.
Electromagnetic ● FCC Title 47 CFR Part 15 Class B for Ethernet (USA) ● ICES-003 Class B (Canada) ● VCCI Class B (Japan) ● AS/NZS3548 Class B (Australia, New Zealand) ● CISPR-22 Class B (1997)* (International, Europe) ● CNS 13438 Class B (Taiwan) ● Korean EMI Law, No. 1996-98 Class B (Korea) Acoustic Not applicable. Safety Product complies with: ● 40 EN60950–1 (2000) First edition.
B Regulatory Statements FCC Statements CAUTION: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company may cause interference and void the FCC authorization to operate this equipment. General Information. This device complies with Part 15 of the FCC Rules.
Regulatory Model Identification Number For regulatory identification purposes, these products are assigned a Regulatory Model Number. The Regulatory Model Number for the HP Secure Hard Disk is: ● RSVLD-0607 The regulatory numbers should not be confused with the marketing name (such as HP HighPerformance Secure Hard Disk) or the product numbers (J8018A or J8019A). European Community This equipment complies with CISPR22/EN55022 Class B. This is a Class B product.
C Warranty Service Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty HP High-Performance Secure Hard Disk 1 Year HP High-Performance Secure EIO Hard Disk 1 Year 1. HP warrants to you, the original end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the original date of purchase, for the period specified above.
7. HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons. 8.
Local Warranty Statements Australia and New Zealand For consumer transactions in Australia and New Zealand: The warranty terms contained herein except to the extent lawfully permitted, do not exclude, restrict, or modify and are in addition to the mandatory statutory rights applicable to the sale of this product to you.
46 Appendix C Warranty Service ENWW
© 2008 Hewlett-Packard Development C ompa ny, L. P. www.hp.
