HP High-Performance Secure Hard Disk Setup Guide

Control panel messages
Review the following information about control panel messages.
NOTE: Control panel information about the HP Secure Hard Disk is limited to short warning messages
about drive and encryption status. For more information about the message, use the
HP embedded Web server.
Some printer/MFP functions might be limited until an error condition is resolved.
Control panel message Description Recommended action
Expected drive missing The printer/MFP was locked to an
HP Secure Hard Disk.
●
Installed hard disk is not capable of
encryption.
●
Installed HP Secure Hard Disk was
locked to a different printer/MFP.
●
Does not contain a hard disk.
Install the correct hard disk for this
printer/MFP. Or, to permanently erase
the contents of the HP Secure Hard Disk,
and reboot the printer/MFP, select
Reinitialize Hard Drive.
HP Encrypted drive disabled Installed HP Secure Hard Disk is not
locked to this printer/MFP.
Install the correct hard disk for this
printer/MFP. Or, to permanently erase
the contents of the HP Secure Hard Disk,
and reboot the printer/MFP, select
Reinitialize Hard Drive.
Unsupported drive installed Installed internal hard disk is not capable
of encryption. However, this printer/MFP
is capable of managing an HP Secure
Hard Disk.
Install the correct HP Secure Hard Disk
for this printer/MFP. Or, you can Disable
printer/MFP encryption and continue.
Printer configuration page messages
The Installed Personalities and Options section of the printer configuration page includes information
such as the EIO slot installed, drive status, serial number, model name, and drive capacity. There are
typically three states for the drive:
●
Empty — No hard disk is installed.
●
Enabled — A hard disk is installed. See the Security section for more information about the
encryption status, such as whether the disk is locked to this printer/MFP and operating normally.
●
Disabled — A hard disk is installed, but it is not operational. See the Security section for more
information.
In the Security section of the configuration page, use the Hard Drive Encryption Status for
troubleshooting. Use the following table to verify whether your HP Secure Hard Disk is functioning
properly. For additional troubleshooting information, use the HP embedded Web server.
Hard Disk Encryption Status Message Recommended Action
Not applicable Normal status when no hard disk is
installed.
Install an HP Secure Hard Disk.
Not supported Normal status for a standard (non-
encrypted) hard disk.
Install an HP Secure Hard Disk.
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