HP HSR6802 HSR6804 HSR6808 Routers Installation Guide

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5. If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Red power LED is on
If the router cannot be powered on and the red power LED on the front panel is on, it indicates that the
power module is faulty and has alarms.
To troubleshoot the power module failure:
1. Turn off the power switch, and verify that the power module is firmly seated.
2. Verify that the power source meets the requirements of the router.
3. If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
Fan failures
Fan tray is absent
After the router is booted, the following information might appear on the configuration terminal:
#Jun 14 11:57:27:778 2012 HP DEVM/1/FAN STATE CHANGES TO FAILURE:
Trap 1.3.6.1.4.1.25506.8.35.12.1.6<hhpfanfailure>: fan ID is 1
%Jun 14 11:57:27:779 2012 HP DEVM/3/FAN_ABSENT: Fan 1 is absent.
The output indicates that the fan tray is not in position.
To troubleshoot the fan tray failure:
1. Verify that the fan tray is in position.
2. Verify that the fan tray is in firm contact with the backplane of the router chassis.
3. If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.
ALM LED is red
When the router is running, the ALM LED on the fan tray panel might turn red, and the following
information might appear on the configuration terminal:
%Jun 14 11:26:56:869 2012 HP DRVMSG/3/FanErr: Fan 1 Error.
#Jun 14 11:26:57:579 2012 HP DEVM/1/FAN STATE CHANGES TO FAILURE:
Trap 1.3.6.1.4.1.25506.8.35.12.1.6<hhpfanfailure>: fan ID is 1
%Jun 14 11:26:57:579 2012 HP DEVM/2/FAN_FAILED: Fan 1 failed.
The output shows that fan 1 is faulty.
To solve the problem, verify that no foreign object has entered the fan tray.
If the cause cannot be located in the steps above and the problem persists, contact your local sales
agent.