5.5 HP StorageWorks X9300 Network Storage Gateway Administrator Guide (AW539-96007, March 2011)

Table Of Contents
The IAD service should be running, as shown in the sample output above. If it is not, contact HP
Support.
Upgrading Windows X9000 clients
Complete the following steps on each client:
1. Remove the old Windows X9000 client software using the Add or Remove Programs utility in
the Control Panel.
2. Copy the Windows X9000 client MSI file for the upgrade to the machine.
3. Launch the Windows Installer and follow the instructions to complete the upgrade.
4. Check Administrative Tools | Services to verify that the X9000 Client service is started.
5. Launch the Windows X9000 client. On the Active Directory Settings tab, click Update to retrieve
the current settings.
NOTE:
If you are using Remote Desktop to perform an upgrade, you must log out and log back in to see the
drive mounted.
Troubleshooting upgrade issues
Automatic upgrade fails
Check the upgrade.log file to determine the source of the failure. (The log file is located in the
installer directory.) If it is not possible to perform the automatic upgrade, continue with the manual
upgrade procedure.
ibrixupgrade hangs
The installation can hang because the RPM database is corrupted. This is caused by inconsistencies
in the Red Hat Package Manager.
Rebuild the RPM database using the following commands and then attempt the installation again.
Note that rm is followed by a space and then two underscores, and rpm is followed by a space and
then two dashes:
cd /var/lib/rpm
rm __*
rpm --rebuilddb
On the management console, ibrixupgrade may also hang if the NFS mount points are stale. In
this case, clean up the mount points, reboot the management console, and run the upgrade procedure
again.
Access denied error on Windows Client
After completing the Windows Client upgrade, you may receive an access denied error when
writing to a cluster drive. To recover write access, you will need to recover the Client's registration.
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