5.5 HP StorageWorks X9300 Network Storage Gateway Administrator Guide (AW539-96007, March 2011)
Table Of Contents
- X9300 Network Storage Gateway Administrator Guide
- Contents
- 1 Product description
- 2 Getting started
- 3 Configuring virtual interfaces for client access
- 4 Configuring failover
- 5 Configuring cluster event notification
- 6 Configuring system backups
- 7 Creating hostgroups for X9000 clients
- 8 Monitoring cluster operations
- 9 Maintaining the system
- Shutting down the system
- Starting the system
- Powering file serving nodes on or off
- Starting and stopping processes
- Tuning file serving nodes and X9000 clients
- Migrating segments
- Removing storage from the cluster
- Maintaining networks
- Viewing network interface information
- 10 Migrating to an agile managment console configuration
- 11 Upgrading the X9000 Software
- 12 Licensing
- 13 Upgrading firmware
- 14 Troubleshooting
- 15 Replacing components
- 16 Recovering a file serving node
- 17 Support and other resources
- A Component and cabling diagrams
- B Spare parts list
- C Warnings and precautions
- D Regulatory compliance and safety
- Glossary
- Index
To view a support ticket on the GUI, select Support Tickets from the Navigator. On the CLI, use the
following command to view all support tickets:
<ibrixhome>/bin/ibrix_supportticket -l
To view details for a specific support ticket, use the following command:
<ibrixhome>/bin/ibrix_supportticket -v -n <Name>
When you no longer need a support ticket, you can delete it. From the GUI, select Support Ticket
from the Navigator. Select the appropriate support ticket, select Delete from the Options menu, and
confirm the operation.
To delete a support ticket from the CLI, use the following command:
<ibrixhome>/bin/ibrix_supportticket -d -n <Name>
Support ticket states
Support tickets are in one of the following states:
DescriptionTicket State
The data collection operation is collecting logs and command output.COLLECTING_LOGS
The data collection operation has completed on all nodes in the cluster.COLLECTED_LOGS
The data collected from each node is being copied to the active management console.CREATING
The ticket was created successfully. The data from each node is available in a tar file
in the /admin/platform/diag/support_tickets/ directory on the active
management console.
CREATED
The ticket was created successfully. Certain nodes were unavailable at the time of
copy; however, the data from the available nodes is available in a tar file in the dir-
ectory /admin/platform/diag/support_tickets/ on the active management
console.
PARTIALLY_CREATED
The ticket creation operation failed during data collection.OBSOLETE
Updating the ticket database when nodes are added or removed
After adding or removing a Management Server or file serving node, run the /opt/diagnostics/
tools/mxdstool addnodes command on the active management console. This command registers
nodes in the ticket database.
Configuring the support ticket feature
The support ticket feature is typically configured after the X9000 Software installation. To reconfigure
this feature, complete the following steps:
1. Configure password-less SSH on X9000 Management Servers (active/passive) and all file serving
nodes in the cluster, as described in the following section.
2. Verify that the /etc/hosts file on each node contains the hostname entries of all the nodes in
the cluster. If not, add them.
3. Run the /opt/diagnostics/tools/mxdstool addnodes command manually on the active
management console.
Troubleshooting96