5.5 HP StorageWorks X9300 Network Storage Gateway Administrator Guide (AW539-96007, March 2011)

operations. If, however, the network connection between a client and the management console is not
active, the client cannot receive the updated map, resulting in client I/O errors.
To fix the problem, restore the network connection between the clients and the management console.
Windows X9000 clients
Logged in but getting a “Permission Denied” message
The X9000 client cannot access the Active Directory server because the domain name was not
specified. Reconfigure the Active Directory settings, specifying the domain name (see the HP
StorageWorks X9000 File Serving Software Installation Guide for more information.).
Verify button in the Active Directory Settings tab does not work
This issue has the same cause as the above issue.
Mounted drive does not appear in Windows Explorer
To make a drive appear in Explorer, after mounting it, log off and then log back on, or reboot the
machine. You can also open a DOS command window and access the drive manually.
Mounted drive not visible when using Terminal Server
Refresh the browser's view of the system by logging off and then logging back on.
X9000 client auto-startup interferes with debugging
The X9000 client is set to start automatically, which can interfere with debugging a Windows X9000
client problem. To prevent this, reboot the machine in safe mode and change the Windows X9000
client service mode to manual, which enables you to reboot without starting the client.
1. Open the Services control manager (Control Panel > Administrative Tools > Services).
2. Right-click IBRIX Client Services and select Properties.
3. Change the startup type to Manual, and then click OK.
4. Debug the client problem. When finished, switch the Windows X9000 client service back to
automatic startup at boot time by repeating these steps and changing the startup type to Automatic.
Synchronizing information on file serving nodes and the
configuration database
To maintain access to a file system, file serving nodes must have current information about the file
system. HP recommends that you execute ibrix_health on a regular basis to monitor the health
of this information. If the information becomes outdated on a file serving node, execute ibrix_dbck
-o to resynchronize the server’s information with the configuration database. For information on
ibrix_health, see “Monitoring cluster health” on page 52.
NOTE:
The ibrix_dbck command should be used only under the direction of HP Support.
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