6.3 HP StoreAll 9300/9320 Storage Administrator Guide (AW549-96072, June 2013)

14 Troubleshooting
Collecting information for HP Support with the IbrixCollect
Ibrix Collect is a log collection utility that allows you collect relevant information for diagnosis by
HP Support when system issues occur. The collection can be triggered manually using the GUI or
CLI, or automatically during a system crash. Ibrix Collect gathers the following information:
• Specific operating system and StoreAll command results and logs
• Crash digester results
• Summary of collected logs including error/exception/failure messages
• Collection of information from LHN and MSA storage connected to the cluster
NOTE: When the cluster is upgraded from a StoreAll software version earlier than 6.0, the
support tickets collected using the ibrix_supportticket command will be deleted. Before
performing the upgrade, download a copy of the archive files (.tgz) from the /admin/platform/
diag/supporttickets directory.
Collecting logs
To collect logs and command results using the GUI:
1. Select Cluster Configuration, and then select Data Collection.
2. Click Collect.
3. The data is stored locally on each node in a compressed archive file
<nodename>_<filename>_<timestamp>.tgz under /local/ibrixcollect.
Enter the name of the .tgz file that contains the collected data. The default location to store
this .tgz file is located on the active Fusion Manager node at /local/ibrixcollect/
archive.
Collecting information for HP Support with the IbrixCollect 133