6.3 HP StoreAll 9300/9320 Storage Administrator Guide (AW549-96072, June 2013)

Configuration in the upper Navigator, select Phone Home in the lower Navigator, and click Rescan
on the Phone Home Setup panel.
On the CLI, run the following command:
ibrix_phonehome -s
Disabling Phone Home
When Phone Home is disabled, all Phone Home information is removed from the cluster and
hardware and software are no longer monitored. To disable Phone Home on the GUI, click Disable
on the Phone Home Setup panel. On the CLI, run the following command:
ibrix_phonehome -d
Troubleshooting Insight Remote Support
Devices are not discovered on HP SIM
Verify that cluster networks and devices can access the CMS. Devices will not be discovered
properly if they cannot access the CMS.
The maximum number of SNMP trap hosts has already been configured
If this error is reported when you configure Phone Home, the maximum number of trapsink IP
addresses have already been configured. For MSA devices, the maximum number of trapsink IP
addresses is 3. Manually remove a trapsink IP address from the device and then rerun the Phone
Home configuration to allow Phone Home to add the CMS IP address as a trapsink IP address.
A cluster node was not configured in Phone Home
If a cluster node was down during the Phone Home configuration, the log file will include the
following message:
SEVERE: Sent event server.status.down: Server <server name> down
When the node is up, rescan Phone Home to add the node to the configuration. See “Updating
the Phone Home configuration” (page 44).
Fusion Manager IP is discovered as “Unknown”
Verify that the read community string entered in HP SIM matches the Phone Home read community
string.
Also run snmpwalk on the VIF IP and verify the information:
# snmpwalk -v 1 -c <read community string> <FM VIF IP> .1.3.6.1.4.1.18997
Unable to set a credential for a new MSA storage array
The credentials management service (hpsp_credmgmt) will not allow adding a credential for a
new MSA storage array after the credential database is created. The workaround is to install the
credentials manually.
To install the credentials manually:
1. Enter the hpsp_couplet_info -i command to get a list of UUID for attached MSA
enclosures. Each enclosure is on a separate line, as shown in the following example of the
command and its output:
[root@ib25-02s1 security]# hpsp_couplet_info -i
500c0ff1390c0000
Configuring HP Insight Remote Support on StoreAll systems 45