HP Intelligent Management Center v5.2 Branch Intelligent Management System Administrator Guide

NOTE: You can view alarms only for CPEs to which you have management access and control.
Recovering realtime alarms
Alarm recovery can be done by the system or by an operator. Operators can recover one or more
alarms from the realtime alarms list. Recovering an alarm has the effect of clearing it from the
Real-time Alarm view while retaining it in the alarm database for a period of time. When an alarm
is recovered, the selected alarm instance is considered resolved and it is removed from notification
functions, though recovered alarms can still be viewed from the All Alarms view.
To recover one or more alarms from the realtime alarms list:
1. Click Alarm > CPE Alarm > Real-time Alarms.
2. On the Real-time Alarms page, select the check boxes to the left of the alarm entries you want
to recover. If you want to recover all the alarms at the same time, select the check box to the
left of Level tab.
3. Click Recover on the upper left corner of the Real-time Alarms list to recover all the selected
alarms.
NOTE:
• To recover alarms, you must be a system maintainer or an administrator, and you must have
management access and control to the CPEs that cause the alarms.
• For each recovered alarm, the fault is cleared and no longer has any effect on the service.
The system changes the alarm status to recovered upon receiving the CPE recovery message.
• The system monitors unrecovered alarms every morning and recovers those not recovered
within 30 days. However, the system does not recover the alarms generated by inaccessible
devices.
Deleting realtime alarms
Deleting alarms removes alarm events from the database. BIMS is not able to report on an alarm
when it has been deleted. Alarm histories are a valuable data source for performance management
and should be considered before deleting any alarm. Instead, you can recover an alarm. Recovering
an alarm only clears it from the realtime alarm list while retaining it in the alarm database for a
period of time.
NOTE:
• After a CPE in the system is removed, the alarms related to the CPE are deleted.
• To delete alarms, you must be a system maintainer or an administrator, and you must have
management access and control to the CPEs that cause the alarms.
To delete one or more alarms from the realtime alarms list:
1. Click Alarm > CPE Alarm > Real-time Alarms.
2. On the Real-time Alarms page, select the check boxes to the left of the alarm entries that you
want to delete. If you want to delete all the alarms at the same time, select the check box to
the left of the Level tab.
3. Click Delete on the upper left corner of the list to delete all the selected alarms.
Managing all alarms
The All Alarms page lists alarms of all kinds, recovered or unrecovered, acknowledged or
unacknowledged. Using search capabilities from the All Alarms page, you can query the alarm
database, which contains all alarms that have not been deleted. You can recover, acknowledge,
or delete these alarms.
To view the All Alarms page:
106 CPE alarm management