HP Insight Control Virtual Machine Management 6.2 User Guide

9. Verify that the correct user name and password are entered in the Systems Sign-in credentials box
of the guest.
10. Verify that no virtual machine guest host names begin with the underscore character.
11. To perform an Identity Systems event on the virtual machine guests, select Options→Discovery.
12. On the Systems Insight Manager CMS, restart the WMI and WMI Mapper services. If the issue appears
to be specific to one virtual machine guest, then restart the WMI service on the specific virtual machine.
13. Uninstall and reinstall WMI Mapper.
To install WMI on Microsoft Windows NT virtual machine guests, see http://www.microsoft.com/downloads/
details.aspx?familyid=C174CFB1-EF67-471D-9277-4C2B1014A31E
The virtual machine is discovered as an unmanaged system
For VMware and Microsoft Virtual Server virtual machines only, a virtual machine might appear as unmanaged
when you perform a discovery. To resolve this issue:
1. Log in to Systems Insight Manager.
2. Select to view a collection that shows the unmanaged systems.
3. Select the unmanaged systems.
4. Select Select Options→Identify Systems, and then click Run Now.
5. When identification is complete, return to step 2 to determine if any virtual machines are still listed as
unmanaged. If so, continue to perform steps 3 through 5 until all virtual machines are listed as managed.
After all virtual machines are managed, they remain in that state even if you perform a discovery again.
Uninstalling or retiring an Systems Insight Manager CMS
If you are uninstalling or retiring an Systems Insight Manager CMS, and you are moving Systems Insight
Manager to a new CMS, then you must unregister all virtual machine hosts that are registered to the Systems
Insight Manager CMS before you perform the uninstallation.
To unregister virtual machine hosts, from the Systems Insight Manager toolbar, select Configure→Virtual
Machine→Unregister Virtual Machine Host
If the virtual machine hosts are not unregistered, then an error message appears when you attempt to register
the virtual machine host to the new Systems Insight Manager CMS.
If the original Systems Insight Manager CMS is not available, then register the virtual machine hosts to the
new Systems Insight Manager CMS:
1. Restart the virtual machine management Agents on the virtual machine host.
2. To register the virtual machine host on the new CMS, select Configure→Virtual Machine→Register
Virtual Machine Host
Hardware
Re-entering the server serial number and product ID
After replacing a system board, you must re-enter the server serial number and the product ID. Improperly
entering the serial number can consume an additional Insight Control license.
To avoid consuming an additional license, see the maintenance and service guide for your server platform
at http://www.docs.hp.com for information about re-entering the server serial number.
Additional resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems, and
a comprehensive course of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance.
36 Troubleshooting