HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

Troubleshoot adding and booting servers...................................................................................80
Unable to add a server via iLO............................................................................................80
Target servers cannot PXE boot into the appliance..................................................................81
Error: Cannot add user. The login/user name already exists ...................................................81
Error: Mid and crypto not found...........................................................................................82
Processing of response file failed .........................................................................................82
Error: can’t get packet........................................................................................................82
Copy boot media failure.....................................................................................................82
Troubleshoot OS Build Plan and build plan step failures...............................................................83
Access the command prompt on your target server while in the service OS................................83
General failures.................................................................................................................83
Unable to deploy an OS................................................................................................83
Jobs completed steps inconsistent with log........................................................................84
Windows Build Plan failures................................................................................................84
Always check WinPE version..........................................................................................84
Windows setup.exe reports “no images available”............................................................85
Windows Build Plan error: Diskpart failed to create system drive partition.............................85
Windows Build Plan error: Please provide a value for custom attribute 'ProductKey_<OS>’ to
proceed with installation................................................................................................86
ESXi Build Plan failures.......................................................................................................86
My deployed ESXi server is in maintenance mode or is showing as “server in unreachable
state”...........................................................................................................................86
ESXi installation fails with gateway message.....................................................................86
ESXi installation has nameserver warning.........................................................................86
ESXi installation repeats.................................................................................................86
Linux Build plan failures......................................................................................................87
RHEL6.3 OS deployment fails on server with iSCSI or FCoE................................................87
OS deployment error: Could not find the SUSE Linux Enterprise Server 11 Repository..............87
Target servers unable to reach the Media Server Windows file share ..................................87
Red Hat Build Plan fails on last wait for agent step............................................................88
Image capture and deploy failures.......................................................................................88
Triage basics for image capture and deploy failures..........................................................88
Server is in WinPE after capture image............................................................................89
Windows image capture and install limitations ................................................................89
Image deploy fails with missing WIMFileName.................................................................89
Boot step failures...............................................................................................................89
Boot step error: Problem manipulating EV.........................................................................89
Add server fails with ILO_WRITE_BLOB_STORE_FAILURE on iLO 1.20 FW ............................89
Linux or ESXi Build Plan fails with a copy boot error...........................................................90
Wait for HP SA Agent failures.............................................................................................90
OS Build Plan or add iLO fails at Wait for HP SA Agent step..............................................90
Build Plan fails and target server is at Intelligent Provisioning screen ....................................91
Set Media Source step and Media Server troubleshooting.......................................................91
Create Stub Partition error...................................................................................................93
Linux or ESXi Build Plan error: create stub partition.............................................................93
Device busy error on create stub partition.........................................................................93
Check iLO service step failures.............................................................................................94
OS Build Plan fails on Check iLO Service step...................................................................94
Intelligent Provisioning firmware update failures.....................................................................94
Miscellaneous...................................................................................................................95
Unable to install to a multi-disk system..............................................................................95
Windows SPP Build Plan fails on install Windows SPP step.................................................95
Windows disk partitioning failure....................................................................................95
Troubleshoot directory services.................................................................................................96
Cannot add directory service...............................................................................................96
6 Contents