HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

Possible cause and resolutionSymptom
you create your unattend file you need to make sure you
don’t overwrite the C: partition.
Solution: To avoid overwriting the C: partition, you should
not do your partitioning using the Create Windows System
Drive script. For details see the Insight Control Server
Provisioning Build Plans Reference Guide.
Troubleshoot directory services
Cannot add directory service
Possible cause and recommendationSymptom
Lost connection with directory service host
Connectivity
1. Verify that the settings for the directory service host are accurate.
2. Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.
3. Verify that the port for LDAP communication with the directory service is correct.
4. Verify that the port you are using for communication is not blocked by any firewalls.
5. Verify that the appliance network is operating correctly.
6. Determine that the appliance virtual machine is functioning properly and that there are
enough resources.
Inaccurate credentials
Cannot log in
1. Verify the login name and password are accurate.
2. Verify the search context information is accurate; you might be trying to access a different
account or group.
3. Re-acquire and install the directory service host certificate.
4. Contact the directory service provider to ensure that the credentials are accurate.
Cannot add server for a directory service
Possible cause and recommendationSymptom
Lost connection with directory service host
Connectivity
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host’s IP address or host name to
determine if it is on-line.
5. Verify that the appliance network is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that it is functioning properly and
there are enough resources.
Inaccurate credentials
Cannot log in
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Inaccurate settings in the Add Directory screen
1. Verify that the name of the directory service is unique and entered correctly. Duplicate
names are not accepted.
2. Verify that the Directory type is correct.
3. Ensure that the Search context fields are correct.
Verify that the group is configured in the directory service.
96 Troubleshooting