HP Insight Control Server Provisioning 7.3 Update 1 Administrator Guide

Possible cause and recommendationSymptom
4. Verify that the credentials of the authentication directory service administrator are correct.
Cannot add directory group
Possible cause and recommendationSymptom
Lost connection with directory service host
Cannot log in
1. Verify that the settings for the directory service host are accurate.
2. Verify that the correct port is used for the directory service.
3. Verify that the port you are using for communication is not blocked by any firewalls.
4. Locally run the ping command on the directory service host IP address or host name to
determine if it is online.
5. Verify that the appliance network is operating correctly.
6. If the appliance is hosted on a virtual machine, determine that the virtual machine is
functioning properly and enough resources are allocated to it.
Inaccurate credentials
1. Verify that the login name and password are accurate.
2. Reacquire and install the directory service host certificate.
3. Contact the directory service provider to ensure that the credentials are accurate.
Group not configured in the directory service
Cannot find group in
the directory service
1. Verify the name of the group.
2. Contact the directory service administrator to verify that the group account is configured in
the directory service.
3. Verify that the group is within four hierarchical levels from the group specified by the DN.
Directory service not available
Possible cause and recommendationSymptom
Directory service server is down
Cannot connect to the
directory service
1. Locally run the ping command on the directory server IP address or host name to determine
if it is online.
2. Verify that the appliance network is operating correctly.
3. Contact the directory service administrator to determine if the server is down.
Inaccurate settings in the Add Directory screen
1. Verify that the name of the directory service is unique and entered correctly. Duplicate
names are not accepted.
2. Verify that the Directory type is correct.
3. Ensure that the Search context fields are correct.
Verify that the group is configured in the directory service.
4. Verify that the credentials of the authentication directory service administrator are correct.
5. Ensure that the role assigned to the group is correct.
Status messages
Some additional information is provided in the following sections on some of the status messages
you may encounter when performing certain actions.
Starting
The appliance is starting up or restarting.
Status messages 97