HP Insight Online User's Guide

l Pending. Files that have been received and have not completed processing. A maximum of two
uploads can be pending.
l System error. The file itself may be fine. Try uploading again later.
CSV file field values
The CSV field values are the same as the columns in the Excel spreadsheet. They are, in order:
A. One of:
n Service Agreement ID (SAID)
n HP Care Pack ID
n Warranty serial number
B. The product number of the product covered by the HP Care Pack or by the warranty, if the obligation
type is HP Care Pack or Warranty.
C. Support Account Reference, if the obligation type is Support Agreement
D. Obligation Type. One of:
n Support Agreement
n HP Care Pack
n Warranty
E. Country (HP Care Pack or warranty only).
F. Ownership Model: Multiple or Single.
G. Nickname. Optional. You can add a nickname for an HP Care Pack or warranty. SAIDs have
predefined nicknames, added at the time of signing the contract.
Normally you export from the downloaded template and "save as", and do not need to edit or even look at
the CSV file. There may be cases however, such as if an invalid file format error occurs and you suspect
that the file may be corrupt, where it is useful to inspect the file.
The following is a valid sample line for a warranty from a CSV file. In this example, double commas
surround an empty optional field. The third field, SAR, is empty because a warranty does not need an
SAR.
XY08K33099,SP936UC,,Warranty,France,SINGLE,WarrantyNickName1
Each line should contain at least six commas. Additional commas at the end of the line, which may occur
if any text, even a space, was in the seventh column of the template file you exported from, are ignored.
Report files list the processing result of each line including entries that were not able to be processed,
typically for the following reasons:
l A support agreement was inactive or was in single ownership mode.
l A warranty was inactive or was migrated to an Uplifted Care Pack.
l An HP Care Pack was inactive, was in single ownership mode, or was uplifted to a Support
Agreement.
HP Insight Online:User's Guide Page 49 of 51
Chapter 7: Manage contracts and warranties