A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Security Overview
Chapter 2: HP Insight Remote Support Advanced
systems as the RSE list; however, enabling Remote Support event submission only happens through
the Remote Support Systems List, not the RSE List.
l Web-Based Enterprise Services (WEBES)
WEBES is a set of service tools, specifically WEBES Director, WEBES Common Components, and
System Event Analyzer, that run on the HP SIM CMS with Insight Remote Support Advanced
installed. These tools are built upon a common set of services included in WEBES, called the WEBES
Common Components. WEBES acts upon platform-specific data using common services to present
results to users in platform-independent ways.
Currently, WEBES integrates three components and service tools, System Event Analyzer (SEA,
Computer Crash Analysis Tool (CCAT), and Event Logging Monitoring Collector (ELMC).
Note: Only one instance of WEBES per CMS is required for enterprise-wide monitoring regardless
of the product to be monitored.
n WEBES Director
The Director is a required WEBES process (or set of processes) that runs continuously. The
Director manages a system - either a standalone system or a node in a cluster - on behalf of
WEBES, and executes functionality added to it by individual WEBES tools.
n WEBES Common Components (WCC)
The WEBES Common Components (WCC) is the set of core service tool functionality providing a
common:
o
Analysis engine
o
Information repository
o
Data interface to the repository
o
Distributed messaging service for inter-process communication between tool services on
heterogeneous platforms
o
Set of notification mechanisms
The included tools of WEBES (SEA and CCAT) use the WCC to minimize the tool-specific
functionality and the differences between the tools.
n System Event Analyzer (SEA)
SEA is a fault analysis utility designed to provide analysis for single error/fault events, as well as
multiple event correlation and complex analysis. In addition to the traditional binary error log, SEA
provides system analysis capabilities that use other error/fault data sources.
SEA provides background automatic analysis by monitoring the active binary error sources and
processing events as they occur. The events are checked against the analysis rules. If one or more
of the events meets the conditions specified in the analysis rules, the analysis engine uses the
relevant event data to create a problem report containing a description of the problem and the
recommended corrective action. Once the problem report is created, it is distributed in accordance
with the customer’s notification preferences. SEA does not offer the end user the ability to view or
modify the analysis rules as to when it will create a problem report. The analysis rules or a list of
callouts are not available to the end-user as they are considered to be the intellectual property of HP.
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