A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Contents
Security Overview 1
Contents 3
About This Document 8
Publishing History 8
Document Organization 8
Related Documents 9
Executive Overview 10
HP Insight Remote Support Advanced 11
List of Components 12
Architectural Overview 12
General Security Measures 13
Application Security 13
Outbound Security 14
Inbound Security 14
Data Security 14
Data Collection and Privacy 14
Data Sent to HP 15
HP Data Storage and Retention Policy 16
Data Privacy 16
Communication Protocols 16
Secured Communication 16
Unsecured Communication 18
Central Management Server Deployment 20
Remote Support Software Manager (RSSWM) 21
Installation and Setup 21
Data Collection and Storage 21
Installation Package Security 22
User Interface 22
HP Transport Security 22
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