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A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

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Security Overview
Chapter 2: HP Insight Remote Support Advanced
Remote Support Network Component
Port Usage
IP Protocol Port Protocol Notes
TCP 23 Telnet
TCP 80 HTTP
TCP 135 epmap
TCP 139 NetBIOS
TCP 445 NetBIOS
TCP 1024-65535 The Windows NetBIOS RPC mechanism
negotiates ports in this range via TCP port 135
(epmap).
UDP 69 TFTP
UDP 137 NetBIOS
UDP 138 NetBIOS
UDP 161 SNMP
UDP 162 SNMP TRAP
l Multivendor and Application Adapter (MVAA)
HP Multivendor and Application Adapter (MVAA) synchronizes incidents between HP Services and a
customer’s HP OpenView Operations (OVO) Management Server. Communication between the CMS
and OVO use the HTTPS (SSL/TLS) protocol over TCP port 443 and TCP port 8444 for Windows and
UNIX OVO Management Servers, respectively.
l Unreachable Device Notification (UDN)
Unreachable Device Notification (UDN) performs reachability monitoring of Insight Remote Support
Advanced managed devices and provides notifications of unreachable managed systems to HP
Support Center and appropriate personnel at the customer site. UDN first attempts to verify
reachability using SNMP from the CMS to devices. If there is no response, UDN will make ICMP echo
requests in attempt to solicit an ICMP echo replies from the devices. UDN events are sent to HP via
an SSL/TLS connection (HTTPS over TCP 443). Email notifications can be sent locally using SMTP
on TCP 25.
l StorageWorks P4000 Centralized Management Console (CMC)
The CMC application is used to configure individual P4000 storage nodes, as well as for creating
volumes, snapshots, remote copies, and storage clusters of multiple P4000 storage nodes. CMC is
used to configure SNMP settings on the P4000 nodes to allow Insight Remote Support to monitor and
collect system logs on the P4000 nodes in cases of system faults.
Data Collection
WEBES collects the following types of information from endpoint devices:
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