A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Security Overview
Contents
Remote Support Client 22
Installation and Setup 22
Data Collection and Storage 23
User Interface - Integration with HP SIM 23
HP Transport Security 24
Communication with HP Data Center 24
Automated Connections to HP 24
Redundant HP Data Centers 25
Global Server Load Balancing (GSLB) 25
Firewall/Port Requirements for RSC and RSSWM 25
How Do I Know That I Am Connecting to HP? 26
How Do I Verify Connectivity to Each Data Center? 26
Remote Support data center 26
Levels of Data Collection 26
Remote Device Monitoring 27
Installation and Setup 27
Remote Device Monitoring Components 27
Data Collection 30
Proactive Services 32
System Architecture 32
Proactive Configuration Collection Components Installed on the CMS 33
Proactive Configuration Collection Components Installed on Managed Systems 33
Security Credentials 34
Browser security 34
SSL 34
Cookies 34
Passwords 34
Operating System dependencies 34
Data Collection Scripts 35
Background Processes and Daemons 35
Security Auditing 35
Command-line Interface 36
HP Insight Remote Support Advanced and Remote Device Access (A.05.80)Page 4 of 97