A.05.80 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2012)

Security Overview
Chapter 3: Remote Device Access (RDA)
Connectivity Method for Integrated Service
Digital Network (ISDN)
In some countries HP offers the option of ISDN connectivity. As with VPN solutions, SSH port-forwarding
is used over ISDN to provide secure remote access.
Figure 3.7. ISDN
Attended RDA via Virtual Support Room
Virtual Support Room (VSR) is a lightweight, web-hosted meeting place that enables HP support
specialists to connect to a customer enterprise covered under warranty or contractual agreement.
Attended RDA is an ad-hoc connection method that can be used without any complex configuration or
hardware setup.
VSR is a lightweight version of HP Virtual Rooms and offers web collaboration functionality such as
desktop sharing, file transfer, and desktop control. Like a real private meeting room, securely locked with
doors, the HP Virtual Support Room is a secure private protected online meeting place for two or more
meeting participants.
The VSR meeting session involves two or more users virtually meeting in a Virtual Support Room and
sharing a desktop for collaboration purposes. The collaboration session is initiated by an HP support
specialist.
HP Insight Remote Support Advanced and Remote Device Access (A.05.80)Page 47 of 97