HP IAP Version 2.1 User Guide, March 2011

6 Troubleshooting problems in the Web
Interface
Use the topics in this section to troubleshoot problems that can occur when using the Web Interface.
• Unable to display saved results, page 47
• Corrupted documents, page 47
• Wildcard errors in queries, page 47
• Query and display issues in Japanese, Chinese, and Korean documents, page 48
• Problems exporting email, page 49
• Problems exporting files, page 49
Unable to display saved results
Search results are saved for one week and then deleted. If you save the results of a query, but the
IAP retention settings delete the files before the end of the week, the results still appear in the Web
Interface. However, they cannot be reloaded from the saved search results. Clicking the saved results
displays an error because the Web Interface cannot find the saved results on the IAP.
Corrupted documents
Email and files that are corrupted cannot be displayed in the Web Interface.
Wildcard errors in queries
You can use wildcards in the Search for field in simple and advanced searches and several advanced
search fields. (See “Completing advanced searches” on page 22.)
However, if you use a wildcard incorrectly, an error message will appear when you submit your
query.
Leading wildcards
Do not use a wildcard for the first character in a field. For example, *smith or ?smith are not valid
queries.
Fuzzy searches
Wildcards cannot be used in fuzzy word searches. (A fuzzy word is a word that is textually similar
to a literal query word.) For example, defin*~ or defin?~ are not valid queries.
For more information on fuzzy searches, see “Fuzzy words” on page 54.
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