HP iLO 3 User Guide

8 Support and other resources
Information to collect before you contact HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP technical support:
• See the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Get Help from HP link on the HP Support Center website:
http://www.hp.com/go/hpsc
• In the United States, call [phone] to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
Registering for Software Technical Support and Update Service
Insight Management software products include 1 year of 24 x 7 HP Software Technical Support
and Update Service. This service provides access to HP technical resources for assistance in
resolving software implementation or operations problems.
The service also provides access to software updates and reference manuals in electronic format.
With this service, iLO Advanced and iLO Advanced for BladeSystem customers benefit from
expedited problem resolution as well as proactive notification and delivery of software updates.
For more information about this service, see the following website: http://www.hp.com/services/
insight.
If you received a license entitlement certificate, registration for this service occurs after online
redemption of the license certificate or key.
How to use Software Technical Support and Update Service
After you are registered, you will receive a service contract in the mail. The contract contains the
Customer Service phone number and your SAID. You will need your SAID when you call for
technical support. By using your SAID, you can also go to the HP Support Center website to view
your contract online.
HP Support Center
Join the discussion. The HP Support Center at http://www.hp.com/go/hpsc is a community-based,
user-supported tool for HP customers to participate in discussions among the customer community
about HP products. For discussions related to iLO Advanced and iLO Advanced for BladeSystem
software, see the Management Software and System Tools area.
Information to collect before you contact HP 235