Installation Guide, Second Edition - HP Integrity BL60p Server Blade

Chapter 10

Troubleshooting

EFI Menu Is Not Available

If it is not possible to reach the EFI menu (from either the main disk partition or CD), you must use the

following tools to help solve your problem:

• Front panel LEDs

•iLO MP

— Console messages

— System event logs

Operating System Does Not Boot

If your operating system does not boot, but you are able to reach the EFI (from either the main disk partition

or CD), use the following offline tools to help solve your problem:

• Use the EFI shell to check the system logs and analyze any error messages

• Use ODE, which is included on a special CD that ships with the server.

Operating System Boots

If your operating system is running and you are experiencing problems, use the following tools to help solve

your problem.

•LEDs

• Error messages and event logs

Intermittent Server Problems

You can usually trace intermittent problems to a loose connector, to power source problems, or to some other

hardware problem. If you are experiencing intermittent problems, proceed as follows:

• Check system logs and analyze the problem. Determine if there is more than one symptom and if the

problem is random

• Reseat rear chassis connectors

• Reseat fans and power supplies

• Reseat memory DIMMs

• Reseat internal connectors (cable harness and board connectors)