User Service Guide, Second Edition - HP Integrity BL60p Server Blade

Troubleshooting

Methodology

Chapter 5

Basic and Advanced Troubleshooting Tables

Use the following troubleshooting tables to determine the symptoms or condition of a suspect server blade. Be

aware that the state of the front panel LEDs can be viewed locally; or remotely using the vfp command from

the MP.

The tables are designed to cover troubleshooting symptoms from AC power-on up to booting the OS,

specifically in Steps 1-5. In most cases, Table 5-2, “Basic Front Panel LED Troubleshooting States,” identifies

the step number where troubleshooting should begin. Alternatively, you can skip Table 5-2, and start with

Step 1 in Table 5-3, “Basic Low End Troubleshooting,” sequencing through the table steps to locate the

symptom/condition most descriptive of your current server blade status. This becomes the first step in your

troubleshooting procedure. Where appropriate, an action or actions prescribed in the “Action” column of

Table 5-3, “Basic Low End Troubleshooting,” is followed by a reference to the corresponding subsection of this

chapter for further information.

NOTE In Table 5-2, the Unit Identifier (UID)/Locator LED has not been included, because it is not

used directly for troubleshooting server blades. However, indirectly, it can provide useful

system information (for example when it is blue, this indicates the BMC is working). It also

indicates the server blade which has an error or fault condition by illuminating steady blue on

the front of the server blade in question.

System Event Log and Forward

Progress Logs

Refer to “Errors and Error Logs” on page 81.

Offline and Online Diagnostics Refer to “Troubleshooting Tools” on page 75.

System Event Analyzer (SEA) Refer to “Troubleshooting Tools” on page 75 (see

also

http://h18023.ww1.hp.com/support/svctools/webes

for more information about this tool).

Table 5-2 Basic Front Panel LED Troubleshooting States

Health

System

Power

Basic Low End Troubleshooting Table Step Number

Off Off Step 1 in Table 5-3 and Step 6 in Table 5-4

Off Steady amber Step 2 in Table 5-3

Off Steady green Step 3a in Table 5-3

Steady amber Steady green Step 3b in Table 5-3

Steady green Steady green Steps 4a, 4b, 4c, and 5 in Table 5-3, and Steps 6 and 7 in Table 5-4

Steady red Steady green Steps 8a and 8b in Table 5-4

Table 5-1 Troubleshooting Entry Points (Continued)

Entry Point Subsection or Location