User Service Guide, Second Edition - HP Integrity BL60p Server Blade

Troubleshooting
Troubleshooting Tools
Chapter 5
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This LED indicates the overall health state of the server blade, including the state of system firmware and
the OS. If the LED is amber or red, the server blade needs attention. Examine the event logs (on iLO MP) for
details of the problem. Table 5-7 details the functions of the health LED.
The MP displays the following strings in its Virtual Front Panel for the four states of this LED:
Diagnostics
A suite of offline and online support tools are available to enable manufacturing, field support personnel, and
you to troubleshoot server blade problems. In general, if the operating system (HP-UX) is already running, it
is best not to shut it down. Use the online support tools.
If the OS cannot be booted, use the offline support tools to resolve the problem. The offline support tools are
available from the EFI partition. Once you resolve the problem preventing booting, boot HP-UX, and use the
online support tools for any further testing.
If it is not possible to reach the EFI from either the main disk or from LAN, you must troubleshoot, using the
visual fault indicators, console messages, and system error logs that are available.
Online Diagnostics/Exercisers
Online support tools are provided on the server blade. Centralized error archiving and hardware inventory
tools are available as long as the agents/providers that support them are installed on the managed server
blade.
On HP-UX systems, the legacy tools within OnlineDiag continue to be supported. The online support tools, on
HP-UX 11.23 and greater, include the Support Tool Manager (STM) tools, and the additional Web-Based
Enterprise Management (WBEM) features added by SysFaultMgmt.
The STM suite of tools includes verifiers, diagnostics, exercisers, information modules, and expert tools.
Verifiers quickly determine whether or not a specific device is operational by performing tasks similar in
nature to the way applications use the device. No license is required to run the verifiers.
Diagnostics are tools designed to identify faulty or failed FRUs.
Table 5-7 Health LED States
Definition Flash Rate LED Color
Server blade is off. LED Off
Server blade has left the firmware boot, and an OS is booting
or running with no failures, since SEL logs last examined.
Steady Green
A warning or critical failure has been detected and logged. Flash 1 Hz Amber
A fatal fault has been detected and logged. Flash 2 Hz Red
Table 5-8 VFP Health Description
Off <none>
Steady green HP-UX booting or running
Flashing amber Warning or critical fault: check logs for details
Flashing red Fatal fault -- server blade crashed or cannot
boot: check logs for details