User Service Guide, Second Edition - HP Integrity BL60p Server Blade

Troubleshooting

Troubleshooting Tools

Chapter 5

Exercisers stress devices in order to facilitate the reproduction of intermittent problems.

Information modules create a log of information specific to one device, including:

• The product identifier

• A description of the device

• The hardware path to the device

• The vendor

• Onboard log information (if applicable)

• Miscellaneous information associated with the device

• The firmware revision code, if firmware is present in the device, is also displayed

Expert tools are device-specific troubleshooting utilities for use by sophisticated users. Their functionality

varies from tool to tool, but they are intended to be interactive, and rely on users to provide information

necessary to perform a particular task. These tools require users to have the appropriate license, if they wish

to run them.

Online Support Tool Availability

Online diagnostics are included in the HP-UX OE media, and are installed by default.

Online Support Tools List

The following online support tools are available on HP-UX 11.23 hosted server blades. In some cases, a tool,

such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such as a tape diagnostic,

is specific to a particular technology or type of tape drive. Table 5-9 details the online support tools available

for the server blade.

Table 5-9 Online Support Tools List

Functional Area Information Verify Exercise Diagnose Expert

System Yes No No No No

CPU/FPU No No Yes No Yes

Memory Yes No Yes No No

Graphi cs Yes Yes Yes No No

Core I/O LAN Yes Yes Yes Yes No

Disk/Arrays Yes Yes Yes No No

Tape Yes Yes Yes Yes Yes

M/O Yes No No No Yes

Add-On Network I/O Cards Yes Yes Yes No Yes

Add-On Mass Storage I/O Cards Yes No No No No