Installation Guide, Second Edition - HP Integrity BL60p Server Blade

Chapter 10

Troubleshooting

Troubleshooting Methodology

If you encounter a problem during initial operation, follow these general procedures before using the other

tools and procedures described in this chapter:

• Remove any add-in or optional components

• Retest the server: boot to the operating system to verify basic server operation

• Continue to retest the server as you reinstall the add-in or optional components

IMPORTANT Verify basic server operation before configuring software and hardware for your server.

Troubleshooting is based on observation of server status indications and error messages, and by checking

system event logs. LED indicators on the front and rear of the server show server status. Error messages

display on local and remote consoles. Console logs, event logs, and history logs are provided through the

integrated Lights Out Management Processor (iLO MP); you access them through a server console.

Offline troubleshooting programs are available on the Offline Diagnostics Environment (ODE) resource CD

that ships with your HP server. To troubleshoot your server blade, you must be familiar with the ODE which

runs in the Extensible Firmware Interface (EFI). You can find descriptions and user information about offline

troubleshooting tools at http://docs.hp.com. The offline tools are also available for download at

http://www.hp.com/go/softwaredepot.

For more advanced troubleshooting information and methods, see the HP Integrity BL60p Server Blade User

Service Guide.