User Service Guide, Second Edition - HP Integrity BL60p Server Blade

Troubleshooting

Methodology

Chapter 5

7 OS is non-responsive

(hung)...

Front panel LEDs indicate that the server blade’s power is

turned on, and it is either booting or running the OS (for

example, health is steady green and power is steady green).

Nothing may be logged for this condition.

1. Use the system console to start a system initialization.

2. Reboot the OS and escalate.

3. Obtain the system hardware status dump for root cause

analysis.

4. Examine the MP logs for entries related to processors,

processor power modules (PPMs), shared memory, and core

I/O devices (see “Errors and Error Logs” on page 81 for more

details).

The preceding problem is fixed when the root cause is

determined.

Table 5-4 Advanced Low End Troubleshooting (Continued)

Step Symptom/Condition Action