BCS Global Limited Warranty and Technical Support HP Part Number: 5900-2645 Published: December 2012 Edition: 7
© Copyright 2009–2012 Hewlett-Packard Development Company, L.P.
1 BCS Global Limited Warranty and Technical Support Hardware limited warranty General terms This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. In addition, you may also have other legal rights under applicable local law or special written agreement with HP. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
printers and other peripherals—are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you. HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation.
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.
Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.
Types of hardware warranty service Listed below are the types of warranty services that may be applicable to the HP Hardware Product you have purchased. For more details, refer to the “Limited warranty period” (page 8) section. Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.
To locate the nearest HP authorized service provider, refer to the HP website at http://www.hp.com/ support.
Table 1 BCS Servers - Hardware Product Warranty Offering1 Product Warranty Period Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include BL60p, BL860c, BL870c, BL860c i2 & i4, BL870c i2 & i4, BL890c i2 & i4 3 years Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details.
Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include errors and events Firmware upgrade & pre-upgrade tasks GS1280 1 year Remote Firmware upgrade & monitoring and pre-upgrade tasks email notification of errors and events Onsite Warranty Service Normal Business Hours Next Business Day HP Superdome, HP Superdome 2 1 year Remote None monitoring and email notification of errors and even
Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period rx2660, rx3600, 3 years rx6600, rx2800 i2 & i4 Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Remote monitoring & email notification of errors & events CSR6: Available on some parts and mandatory on some. Go to www.hp.com/ go/csrparts for component CSR details.
Software limited warranty EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED ‘AS IS’ AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NONINFRINGEMENT, ANY IMPLIED WA
◦ Add-on options ◦ Operating system ◦ Third-party hardware or software ◦ Detailed questions Australia Warranty Policy HEWLETT-PACKARD AUSTRALIA WARRANTY POLICY: YOUR CONSUMER RIGHTS When you buy a good from HP as a consumer, the good comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
To initiate a support request, please use the numbers below or visit http://www.hp.com.au and select the Customer Service option for the most current list of phone support numbers.
